Translate flatsome header builder HTML element

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to find HTML elements for translation in the String Translations section of the Flatsome theme.
Solution:
1. We recommend enabling the "Look for strings while pages are rendered" option in WPML > String Translation. After checking this option, visit the front-end page where the string appears, then return to WPML > String Translation to search for the string.
2. If the string is still not found, it may be registered as an admin text. Follow the instructions provided in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please contact us on the WPML support forum: https://wpml.org/forums/forum/english-support/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 3 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
February 15, 2024 at 4:22 am #15304862
peterS-184	Hello, can you navigate me, how can I translate these HTML elements? I was trying it via String Translations, but can find these string there. Theme is Flastsome. Thank you very much
February 15, 2024 at 8:57 pm #15309470
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin. Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated. Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue. I think in our situation here, those content parts will probably be easy to find using the steps at point 2 below. 1. Please try this: Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up. 2. If you can't find them inside the WPML > String Translation, they might be added as admin text. This should be the normal process to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ Please let us know how that goes. Kind regards, Mihai Apetrei
February 15, 2024 at 9:52 pm #15309592
peterS-184	Hi, thank you for quick reply. Second advice works for me, texts are as Admin texts. After following your instructions, I can translate it. Thank you.