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This topic contains 7 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 9 months ago.

Assisted by: Osama Mersal.

Author Posts
October 17, 2023 at 8:32 am #14591429

gerhardN

I noticed something else that doesn't work for me, but works here in the sandbox.
The default language is German and I translate into English and Chinese.
I would like to translate from German to English and from English to Chinese. But when translating into Chinese, the editor always shows me the German content as the original instead of the English.
This works in the sandbox, so here is a difference. This worked 2 years ago when I rebuilt the site, but after a few months it was suddenly no longer possible.

October 17, 2023 at 8:38 am #14591447

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please go to WPML-> Translation Management, filter by language, and select English. After that, please send the English project to translation to check if the editor will work correctly.

Best regards,
Osama

October 17, 2023 at 8:57 am #14591667

gerhardN

It works when I use Translation Manager.

What happens if I delete orders from the order list in translation manager? Will the translations that have already been carried out also be deleted or will they be retained?
I always use the WP page view and start translation in the flag column. This is a much simpler workflow.

October 17, 2023 at 9:17 am #14591829

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

1) It's great that it works when you use translation management.

Please edit the page in English, make a minor edit, and update it. After that, please check if the translation editor will work as needed.

2) If you mean WooCommerce orders, the Orders (shop_order) post type is not translatable by default. However, if you translate them, deleting the default language order might affect the translated ones, so please take a database backup before testing that.

If you need more info regarding the orders issue, may I kindly ask you to open a new ticket for your additional question?

In our forum, we try to keep one issue per ticket. Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.

Best regards,
Osama

October 17, 2023 at 9:29 am #14592079

gerhardN

Hi,

1) No, does not work as expected. After I edited the English page, the translation editor shows the German content as the original.

2) No, I don't use WooCommerce. I meant the orders in the translation manager, since you asked me to use it. I see orders there in the status "In Process" and would like to clean them up. I was wondering what would happen if I deleted these. But that's not so important at the moment.

October 17, 2023 at 9:34 am #14592337

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please check the following steps:

1- Go to WPML-> Support-> Troubleshooting
2- Run the functions one by one (Kindly check that hidden link)
3- Go to WPML-> Translation Management-> Translators tab
4- Check the language pairs for your account
5- Update the page in English
6- Check the editor

❌ Please backup your database before performing the above steps ❌

If the above steps didn't help, the workaround would be using the translation management to translate from English to Chinese.

Best regards,
Osama

October 17, 2023 at 9:39 am #14592413

gerhardN

Thanks for the instructions. I'll have to do this at another time. For now, you don't need to do any further work on this task.

Kind regards

October 17, 2023 at 9:40 am #14592421

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please take your time and let me know if you need further assistance regarding this issue.

Have a great day!

Best regards,