This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to see and edit the English menu after creating it from the French menu. The English menu disappeared from the menu section upon returning to it. Additionally, the French menus appeared to be duplicated.
Solution:
We recommended the client to perform a conflict test by disabling all plugins except for WPML to see if the issue persists. This is a common step to isolate the problem and determine if there is a conflict with another plugin. We also pointed out that a similar issue was being addressed by our colleague Carlos in another support ticket, and suggested to follow that conversation if it was related. It is important to back up the database before making any changes to prevent data loss.
https://wpml.org/forums/topic/menu-translation-error-in-the-db/
If you're experiencing this issue, we recommend you try the above steps. However, keep in mind that the solution might be irrelevant due to it being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at our support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
This topic contains 3 replies, has 2 voices.
Last updated by 7 months, 2 weeks ago.
Assisted by: Andrey.
