If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support forum at https://wpml.org/forums/forum/english-support/.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to translate the second widget on my site hidden link using WPML. I need to do this very quickly and would like to close the support request as soon as possible. I also want to connect with the previous tech who assisted me.
Symptoms:
translate second widget, very quickly close support
Questions:
How can I translate the second widget on my site using WPML?
Can I connect with the previous tech who assisted me?
The proper way to translate strings depends greatly on how they have been implemented inside the theme/plugin or how the content was initially created.
Let's try the following methods and see if they help you find the strings.
Method 1:
Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go to the front end of a page where you have that string showing up. Then, go back to WPML > String Translation, search for that string, and see if it now shows up.
Method 2: They might be added as admin text if you can't find them inside the WPML > String Translation.
Also, because the content sits inside a widget, there are other methods that you can use to translate these types of content, too, so please take a look here:
Very many instruction! I can't understand what instruction my.
One widget translated.
Second widget not translate, and I don't where find for translate it.
No worries, I will help you with more specific information after I have access to the site.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link
I will be waiting for your response.
PS: This is just a note that I won't work over the weekend. I will get back to work on Monday. (I'm mentioning this in case a reply comes this weekend.)