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This topic contains 0 reply, has 1 voice.

Last updated by Osama Mersal 1 year, 3 months ago.

Assisted by: Osama Mersal.

Author Posts
January 15, 2025 at 10:14 am #16596569

Osama Mersal

Hi,

Thanks for the access details. When I visit the plugins page, I see a fatal error. (hidden link)

Please install this hidden link on your live site, create a new copy, download the two files, and share them with me.

Best regards,
Osama

January 16, 2025 at 11:26 am #16601640

jin-juanG

Hi there.
There was an error in the staging site and I fixed it and checked the plugins page, can you try again please?
The login settings are the same as the ones I provided you with.
Best regards

January 16, 2025 at 12:56 pm #16601996

Osama Mersal

Hi,

Thanks for your reply. Unfortunately, I'm still facing the same issue. Would you please install the plugin I shared with you and share the backup files with me?

Best regards,
Osama

January 23, 2025 at 11:19 am #16627443

jin-juanG

Hello
I apologize for the delay, I have activated the plugin you provided me duplicator-pro-4.5.20.1, which is a duplication plugin for the site, do you want a full copy of the my site?
If so, as I understand it, I don't have enough space on my hosting for that because the site size is approximately 37 gigabytes
Best wishes

January 23, 2025 at 11:23 am #16627478

Osama Mersal

Hi,

Please exclude the "Uploads" folder from the copy. That should reduce the size because it excludes all the media files.

Best regards,
Osama

January 23, 2025 at 12:26 pm #16627678

jin-juanG

Hello
Thank you, I want to let you know that I translated the contact form from within the form itself and not by moving it from the basket.
- When translating products via WooCommerce Multilingual & Multicurrency it gives an error message:
( WPML didn't manage to translate this page. )
Sometimes it gives a critical error and does not reach the WooCommerce Multilingual & Multicurrency page
Can you please activate the private chat to provide you with the link?

Best wishes

January 23, 2025 at 12:30 pm #16627747

Osama Mersal

Hi,

Sure, I activated the private reply.

Please give me an example product to check the issue.

Best regards,
Osama

January 23, 2025 at 1:03 pm #16628012

Osama Mersal

Hi,

Thanks for the package. I tried to translate the product, and the editor opened as expected. (Kindly check the attached screenshot)

Is there a specific product that gives you that error to check it?

Best regards,
Osama

2025-01-23_15-01-58.png
January 23, 2025 at 1:29 pm #16628086

jin-juanG

Hello
Thank you for your reply, I tried now and it gave me an error message
WPML didn't manage to translate this page
If you click on the button
Try again
It opens the translator most of the time, but is this normal and can it cause issues because I notice a delay in the appearance of the translation on the site after completion, it may take more than a week to open the product to be translated.
Best wishes

Screenshot 2025-01-23 16212811.png
Screenshot 2025-01-23 16221622.png
January 23, 2025 at 1:33 pm #16628146

Osama Mersal

Hi,

It's not normal. It should open directly after clicking the + or gear icons. Kindly check this hidden link.

Please try using a different account and check if you will face the same issue.

Also, please go to WPML-> Translation Management-> Translators tab and ensure your account is added as a translator with the correct language pairs.

Best regards,
Osama

January 23, 2025 at 2:10 pm #16628511

jin-juanG

Hello
Thank you for your reply, I have done everything you mentioned but with the same result.
Best wishes

January 23, 2025 at 2:12 pm #16628515

Osama Mersal

Hi,

Please share the site access to check the issue, as I can't reproduce it locally.

Best regards,
Osama

January 25, 2025 at 11:45 am #16633536

Osama Mersal

Hi,

Thanks for the access details. I tried reproducing the issue, but the translation editor works as expected. Kindly check this hidden link.

Please let me know if I missed any steps in replicating the issue.

Best regards,
Osama

The topic ‘[Closed] translate the contact form stuck’ is closed to new replies.