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Last updated by Christian M. 5 months ago.
Assisted by: Osama Mersal.
Author | Posts |
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January 6, 2025 at 10:24 am #16565673 | |
Christian M. |
Background of the issue: Symptoms: Questions: |
January 6, 2025 at 11:43 am #16566215 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
January 7, 2025 at 11:24 am #16569199 | |
Christian M. |
Hi Osama, thank you for your prompt reply. I was wondering if we can tackle this issue without giving temporary access, as I feel uncomfortable handing out access to the FTP and WordPress - we have confidential data laying around there. I suspect that the issue is due to the translation of the WordPress Category "Microsoft Services" ->slug<-; I found in the translation of my header, that WPML used schneider.im/de/category/microsoft-services-de/ instead of schneider.im/de/category/microsoft-services/. I suspect that we have to somehow make sure that the system really understands the slug being the very same in the different languages (without the -de e.g.). Is there any guidance on making sure the slugs are correctly translated and used? Maybe resetting links in WordPress settings, or in WPML settings or translations of category slugs settings or something similar? Hope you can help me without temporary access, thank you for your help. 🙂 Best regards |
January 7, 2025 at 11:29 am #16569207 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, If you suspect the slug causes this issue, please go to WPML-> Taxonomy Translation, select the taxonomy, and change the Microsoft Services slug. After that, please clear your site's cache and resave the permalinks. Kindly let me know if the above approach helped you fix the issue. If it didn't, I'd need temporary access to your staging site or a site copy to debug the issue further. Best regards, |
January 9, 2025 at 11:42 am #16577411 | |
Christian M. |
Hi, thanks for the reply. I tried your method and it did not work. I found that my posts widget lists the Microsoft Services-only category pages, while my Elementor Search widget on the same page does not, even with the same settings. Is there a way to fix the query of the Search widget or smt. similar? Best regards |
January 9, 2025 at 9:55 pm #16579960 | |
Christian M. |
Hi, I will now use a different approach using JetSmartFilters. My issue was not resolved but I like my new approach better anyways. Thank you for your help. Have a nice weekend. Best regards |