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Supporter timezone: America/Los_Angeles (GMT-07:00)

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This topic contains 4 replies, has 2 voices.

Last updated by Bobby 12 months ago.

Assisted by: Bobby.

Author Posts
July 9, 2024 at 9:29 pm #15923354

suzyG

Background of the issue:
I am trying to ensure that the German category page for 'Clearing Abende' only shows products tagged for this category. The English category page for 'Clarity tagged items' is correct: hidden link. However, on the German page, a lot of the products listed are not marked in the category for this page: hidden link

Symptoms:
The German category page is displaying items that are not tagged for the 'Clearing Abende' category.

Questions:
Why are products outside the 'Clearing Abende' category appearing on the German page?
How can I ensure that only items tagged to the 'Clearing Abende' category are displayed on the German page?

July 9, 2024 at 10:08 pm #15923519

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

This URL hidden link is the correct product-category page.

If you examine the language switcher you will see that it links only to translations for Spanish and Chinese which both seem to work OK.

The translation for German is either not published or does not exist yet.

This URL hidden link is the translation for this page hidden link and not a product category page.

July 10, 2024 at 10:01 pm #15930367

suzyG

Translation added, but none of the 34 products came over to the German version.
Please advise.

July 10, 2024 at 11:21 pm #15930498

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

July 11, 2024 at 6:17 pm #15937031

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Please review the products assigned to this category and verify that they are translated.

English has 34 products assigned to the category.

German has 0 products assigned to the category.

This product for example:
hidden link

It does not have a translation in German.

Also, WooCommerce Multilingual is deactivated. This add-on is required to run a multilingual WooCommerce site.

Related Documentation:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/

Screen Shot 2024-07-11 at 11.14.00 AM.png

The topic ‘[Closed] Translated page shows products outside categories’ is closed to new replies.