Translated part of product not showing (tabs)

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Tagged: Exception

This topic contains 18 replies, has 0 voices.

Last updated by Lauren 2 weeks, 2 days ago.

Assisted by: Lauren.

Author	Posts
June 10, 2025 at 9:37 pm #17123617
tomZ-5	Background of the issue: I am trying to update the translated content on my product pages, specifically in the tabs section using the Divi tabs plugin. The issue can be seen on this page: hidden link. I expected to see translations in Dutch, German, and French. Symptoms: The translated content in the tabs is not showing, although other parts of the tabs are translated. The option to translate is available and edited, but it is not displaying. After making changes, the pages are very slow. Questions: Why are the translations in the tabs not showing despite being edited? What could be causing the slow page load after changes?
June 10, 2025 at 9:57 pm #17123688
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Please let me know if you have a staging site that we can access for more testing or if you need me to set one up for you. I have marked the next reply as private if you are able o send credentials. Thanks!
June 12, 2025 at 12:24 pm #17130073
tomZ-5	Is everything accessible now? Let me know if you need any help
June 12, 2025 at 3:57 pm #17130812
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I am now getting the followoing error message: Error: The username mqhbzcmkbn is not registered on this site. If you are unsure of your username, try your email address instead.
June 12, 2025 at 4:51 pm #17130995
tomZ-5	I'll provide you with a new account. But I see I can not mark my next response as private?
June 12, 2025 at 5:03 pm #17131014
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	You can either edit the previous post or I have marked the next reply as private.
June 12, 2025 at 5:51 pm #17131126
tomZ-5	-Edit:Removed- The message here appeared public and I can not edit a previous one. When pressing edit no editor opens
June 13, 2025 at 6:35 pm #17134522
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	As long as you are logged in you should see the private fields available in the next reply. Use those fields to share the credentials safely.
June 16, 2025 at 6:10 pm #17140097
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I'm trying to troubleshoot the issue but keep getting an error establishing database connection. Please see attached screenshot and let me know once the staging site is back up so I can further troubleshoot. Thanks!
June 16, 2025 at 7:12 pm #17140211
tomZ-5	Works for me now? hidden link
June 17, 2025 at 7:55 pm #17144007
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Thanks, I was able to access it and login. I couldn't find the content with the tabs on the backend Divi builder. Can you send me a screenshot of where you edit and added that content in English? I tried accessing it using the Divi frontend builder but the site then returned the message "Error establishing a database connection".
June 17, 2025 at 8:18 pm #17144032
tomZ-5	Most easy is if you open the visual builder. See screenshots. The first to locate is the "free test ride tab" in the "accordion settings module" in the first section. The second is the "free test ride tab" in the "advanced tabs settings module" in the third section.
June 18, 2025 at 3:02 pm #17147384
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I'm unable to open the visual editor on the frontend. Please see attached screenshot. Please let me know how I can access this content on the backend so I can find where to look at it. Thanks!
June 18, 2025 at 3:16 pm #17147438
tomZ-5	Almost the same way, see screenshots. -We have a "free test ride" tab within the yellow "accordion settings module" within the first (blue) section. -We have a "free test ride" tab within the grey "advanced tabs settings module" within the third (blue) section.
June 19, 2025 at 10:51 am #17150042
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Thanks so much for the screenshots, this helped a lot. From those screenshots I can see that the accordian tabs are added via a global section. I found this in the Divi Library under the title Product Short Accordion, which showed that it needed an update. Once I updated the Global section transaltion, I can now see the button on the front end in French. I only updated the French one for testing, not the other languages. hidden link

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