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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where a section of their website is not displaying in English as expected, despite previously showing correctly. This problem is occurring on the page: https://www.rezisieriai.lt/en/about/. Additionally, there is a separate issue where a translated logo is not showing correctly on the same page.
Solution:
We have identified that the issue with the section not translating might be related to a bug in BeTheme, not WPML, as the problem persists even when WPML is disabled. We recommend checking with BeTheme support to resolve this issue in the default language first. If the problem continues to occur only in the translated version after fixing it with BeTheme, please contact us again. For the issue with the translated logo not displaying, please refer to the existing support ticket here: https://wpml.org/forums/topic/translated-logo-stopped-showing-in-1-page/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 6 replies, has 1 voice.

Last updated by ingridaK-3 2 months, 2 weeks ago.

Assisted by: Dražen.

Author Posts
November 19, 2024 at 12:46 pm #16419652

ingridaK-3

Well, now it shows the new/correct translation but the design collapsed: frame disappeared and icons ran away to the left. Why so?

November 19, 2024 at 1:30 pm #16419904

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I have checked further, but seems the same issue happens also on the default language and without WPML, looks to me like a bug inside BeTheme not related to WPML.

For example, I have set a NEW template, and on the front it shows without borders while if you check the template it is different, not sure what is going on. If WPML is disabled same issue happens.

Video: hidden link

Please check with Betheme why is this happening on the default language and how to solve it / without WPML, then if still happens for only translation we can continue to check.

Let me know how it goes.

Regards,
Drazen

November 19, 2024 at 2:30 pm #16420255

ingridaK-3

Oh, I see! Ok. Thank you so much!