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Supporter timezone: Asia/Kathmandu (GMT+05:45)

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This topic contains 0 reply, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 5 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
November 19, 2024 at 1:44 pm #16420018

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello 🙂

Apologies for the inconvenience caused due to the delay.

I accessed the staging site and navigated to **WPML -> Themes and Plugin Localization** to scan the WooCommerce plugin. However, the process gets stuck. I reviewed the error logs but couldn't find anything useful. Could you please check if you can complete this scan or identify any issues in the server logs?

Additionally, I tried using the Duplicator plugin, but it’s unable to create a package. Downloading the files via FTP would take considerable time. If you have access to the server’s cPanel, could you zip the **wp-content** folder and create a database backup, then place them in the FTP folder so I can download them from there?

Looking forward to your response.

Thanks!

November 20, 2024 at 7:36 am #16422467

walter-arielM

Hello,

Done. Zip file and DB dump are in the root of the site.
If you can not fix this, please assign the ticket to other supporter. Thanks.

Let me know.
Walter

November 20, 2024 at 8:42 am #16423026

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I only see database backup, can you zip the wp-content folder too and add it there?

Look forward to your reply.

Thanks

November 20, 2024 at 9:02 am #16423176

walter-arielM

As I said, the zip is already there, in the root of the site.
Look my capture attached.

Captura de pantalla 2024-11-20 a las 10.00.25.png
November 20, 2024 at 10:52 am #16424017

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I have escalated the issue to our 2nd tier supporter and we noticed recently that a similar issue was reported which is now escalated to our developers.

As a workaround, can you try the following and see if it helps.
Go to WPML->Themes and Plugin Localization and disable the option "Automatically load the theme's .mo file using 'load_textdomain' " or remove woocommerce text domain from it.

I already tested this on the staging site and it's working for me.

Look forward to your reply.

Thanks

November 20, 2024 at 12:20 pm #16424499

walter-arielM

Hello,

Ok. Please, do not close this ticket so that I can get notified when supporters update the tickets.

Your workaround worked for me too. But I will wait for the final fix.

Thanks.

November 21, 2024 at 12:14 pm #16428847

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Sure, I will update you as soon as I will have further feedback.

November 28, 2024 at 8:59 am #16453638

walter-arielM

Hello,

Anything new about this?

Thanks.
Walter.

November 29, 2024 at 4:55 am #16457509

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The issue is still on our development queue, I will let you know as soon as I will have further feedback.

Thanks

December 10, 2024 at 7:18 am #16496044

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello

We've recently rolled out a new version of WPML plugins. Could you please update your plugins to the latest version and inform me if it resolves the issue?

Our WPML updates are distributed gradually. If your websites haven't received this update yet, please be patient, and you should see it within a few days.

If you want to expedite the process and receive the update immediately, follow these steps:
1. Go to the Plugins → Add New Plugin.
2. Click on the Commercial tab.
3. Then, click the "Check for updates" button.
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

Please remember to create a backup before updating, as a precaution.

Look forward to your reply.

Thanks

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