[Closed] Translating string

Hi,

Welcome to WPML support. I will answer this ticket before the ticket is assigned to one of my colleagues.

The issue with the FAQ seems to be the fact that one of the Divi plugin widgets that you use to create the FAQ section is not compatible with WPML/

Using string translation for the content of Divi is not correct and the string will be overwritten.

The strings are for scenarios that they are generated by the theme or plugin themselves in the front end and not the content that you add using the plugins or tools.

You will need to contact the plugin developers and share them the documentation below to help them make their plugin compatible with WPML:

https://wpml.org/documentation/support/maintaining-divi-builder-compatibility-wpml/

Thanks.

Hello,

Pages and posts are always translated using the WPML Translation Editor or the WordPress Editor.

You cannot and should not attempt to translate the content and titles of pages and posts directly under WPML > String Translation.

Is the alpha version of Divi 5 possibly being used here?

Best regards,
Andreas

Thank you for your message!

WPML has removed those strings in version 4.7 from being visible at WPML > String Translation as you should never use String Translation to create those translations.

String Translation only should be used for strings coming from Themes and Plugins.

All Posts and Pages (title, content, custom fields, etc.) should be translated only with the WPML Translation Editor or by using the WordPress Editor.

Also, all Divi Templates and Layouts should be translated only at WPML > Translation Management > Dashboard by creating a job and using automatic translation or the WPML Translation Editor and translating yourself at WPML > Translations.

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Clearing the cache in WP Rocket solves this issue with the mentioned text.

What does not seem to work is the translation of the Blurb module titles. They are not available inside the WPML Translation Editor which is kind of odd, as our remote XML config for Divi does cover the Blurb title:

 <shortcode>
            <tag>et_pb_blurb</tag>
            <attributes>
                <attribute>title</attribute>
                <attribute>title_phone</attribute>
                <attribute>title_tablet</attribute>
                <attribute>alt</attribute>
                <attribute type="media-url">image</attribute>
                <attribute type="media-url">background_image</attribute>
                <attribute type="link">link_option_url</attribute>
                <attribute type="link">url</attribute>
                <attribute encoding="allow_html_tags">content_tablet</attribute>
                <attribute encoding="allow_html_tags">content_phone</attribute>
            </attributes>
        </shortcode>

The reason for the issue was, that someone saved the following config at WPML > Settings > Custom XML Config which was incomplete and I have removed it now:

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>et_pb_blurb</tag>
    </shortcode>
  </shortcodes>
</wpml-config>

Please edit now the Blurb module on the original content, save the page, and update the translations.