Translation does not show as translated when at 100% and clicking 'complete'.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to complete a translation using the WPML editor, as it continued to show as "in progress" even after completion.
Solution:
We recommend making minor edits to the page title and re-translating it. Here are the steps to follow:
1. Go to the page with the translation issue.
2. Make a minor edit to the page title.
3. Save the changes and re-translate the page.
If this solution does not seem relevant to your issue, please open a new support ticket with us.

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Tagged: ATE

This topic contains 6 replies, has 2 voices.

Last updated by Kor 1 year, 11 months ago.

Assisted by: Kor.

Author	Posts
December 29, 2023 at 1:32 pm #15136788
felixG-13	I am trying to: Finish a translation I completed through the WPML editor. I expected to see: I expected for it to work and show how the translation's been completed and published Instead, I got: But it still showed as "in progress" ... Not sure what could be happening. I have attached some images for reference.
December 29, 2023 at 6:22 pm #15137407
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.
January 2, 2024 at 8:08 pm #15144702
felixG-13	Also, my site has MariaDB 10.6, which is way above the requirements for WPML.
January 3, 2024 at 5:30 am #15145203
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've checked your jobs tab here hidden link and I don't see any translations that are "in progress". Is this resolved?
January 3, 2024 at 6:26 pm #15148438
felixG-13	How can I send you new details privately? I'm not sure if i send you something here, everyone else can see it. Once I know this, I'll send you access details to the main site, so that you can see the issue. I've already taken a backup. In this site, it should appear.
January 4, 2024 at 9:06 am #15149615
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've enabled the private reply option for you.
January 5, 2024 at 4:06 pm #15155665
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I made minor edits to the page title hidden link and re-translated it and it worked now. Could you try this on your other pages that are stucked?
January 8, 2024 at 11:42 am #15160067
felixG-13	Works now! thank you