Translation editor is not opening while clicking "add translation"

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This topic contains 9 replies, has 2 voices.

Last updated by Marsel Nikolli 8 months, 3 weeks ago.

Assisted by: Marsel Nikolli.

Author	Posts
August 23, 2024 at 1:55 pm #16098799
pccS	Background of the issue: I want to add translation to existing pages in native language on my site hidden link. When I click 'add translation' to POST, I get the advanced translation editor, which is okay. Symptoms: When I click 'add translation' to PAGE, the editor does not open, and I get the 'edit page' view. Questions: Why does the advanced translation editor not open when I click 'add translation' to PAGE? How can I fix the issue of the editor not opening for pages?
August 23, 2024 at 2:38 pm #16098890
Marsel Nikolli	Hi, Thank you for contacting WPML Support, I will gladly help you. According to your debug info, the WP memory limit needs to be increased, WordPress uses 40Mb as default and the minimum requirements for WPML are 128 MB. Kindly check this page for more information. You can increase it by adding the following code in your wp-config.php file right before the line: /* That's all, stop editing! Happy publishing. / / Memory Limit / define('WP_MEMORY_LIMIT', '256M'); define( 'WP_MAX_MEMORY_LIMIT', '256M'); Note: Please make sure you have a full backup of your website before making any updates/changes to your website. Also, WPML requires REST API to be enabled for various features, please check this link for more information. Let me know how it goes, Marsel
August 29, 2024 at 2:02 pm #16120499
pccS	Hi, I've changed this but the problem persists Examples: Site "About us" -> add translation -> translation editor -> works okay Site "Contact" -> add translation -> wp site editpr instead of tranlation editor Site "Certificates" -> add translation -> WPML plugin was unable to translate this page. Please try again How can I fix it?
August 29, 2024 at 2:19 pm #16120581
Marsel Nikolli	Hi, I would need temporary access to your website to investigate this issue and understand it better. Please fully back up your site (files and database) and confirm it in your next reply. * Note: I might need to enable/disable plugins, switch themes, and access your website database. I would need to access your site's WP-admin. Your next reply is set to private so you can provide the username and password details. Thanks, Marsel
August 29, 2024 at 2:59 pm #16120838
pccS	Hi, Got aanother problem with translation editor, in posts while adding translation editor opens but it looks different in two different languages. What may cause that?
August 29, 2024 at 3:03 pm #16120961
pccS	Can you please mark my next reply as private? i haven't noticed your reply and added reply without credentials.
August 29, 2024 at 3:40 pm #16121095
Marsel Nikolli	Hi, I've set your next reply as private. Thanks, Marsel
August 30, 2024 at 10:24 am #16124240
Marsel Nikolli	Hi, Thank you for the access, I was able to check the website. * I noticed that the REST API is still disabled, please enable it as various functionalities of WPML need the use of it. - For the page Certificates I re-saved the page in the default language and there was no problem opening the translation editor when clicking the "+" sign. You can continue translating it. - for the problem with the different fields on the languages, please update all the plugins on the site and check if the issue persists. Regards, Marsel
August 30, 2024 at 1:53 pm #16125146
pccS	Hi, I did the same "- For the page Certificates I re-saved the page in the default language and there was no problem opening the translation editor when clicking the "+" sign. You can continue translating it." for site "Kontakt" and "Aktualności" and still got new site editor instead of translation form 🙁 What may cause this?
August 30, 2024 at 2:16 pm #16125219
Marsel Nikolli	Hi, For the Certificate page, you have set the WPML Translation Editor (ATE) (as you can see in the image attached), and the other two pages have the WP Translation Editor set. You can set the WPML Translation Editor for them too and proceed with the translation, and that can be done by: - editing the page in the default language - on the sidebar under the "Language" section click on the WPML Translation Editor - Save the page - click on the "+" sign to translate on the desired language to translate using ATE Let me know if that works for you, Marsel