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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to load the Translation Editor after updating Elementor to version 3.21.0 pro Version 3.20.3. Despite trying various troubleshooting steps such as clearing browser cache, using different browsers and devices, and following specific WPML troubleshooting steps, the issue persisted.

Solution:
We suggested the client clear the browser cache or try accessing the Translation Editor from a different browser. Eventually, the client was able to resolve the issue by using a different PC, which indicated that the initial PC had not cleared all the data cache as needed.

If you're experiencing a similar issue, we recommend you:
1. Clear your browser cache or try a different browser.
2. If the problem persists, follow these WPML troubleshooting steps:
- Edit the primary language page and make a small edit to force the secondary language to display the "Update Language" icon.
- Navigate to "WPML" > "Translation Management" > "Jobs" and cancel the job for the page you're having issues with.
- Go to "WPML" > "Translations" and click on "Resign" for the problematic page.
- Visit "WPML" > "Support" > "Troubleshooting" and click "Synchronize local job ids with ATE jobs".
- Disable and re-enable all WPML plugins.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 7 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
April 17, 2024 at 7:18 pm #15534645

marcoM-185

Translation Editor Not Loading After Elementor Update Version 3.21.0 pro Version 3.20.3 |

Posts Template as Footer or any pages , anything does not load editor in wordpress

The following steps have been done already without success and still not loafing page

Deleted Cache Browser Re login clear cache
Tried different PC different Browser
tried on Mobile Phone
Tried following steps: ( selected all pages that where running jobs as only those I have tried to translate where running )'

1. Edit the primary language page and make small edits to the title. Doing this will force the secondary language to display the "Update Language" icon.

2. Navigate to "WPML" > "Translation Management" > "Jobs" > Cancel the job for the page that you're having issues translating.

3. Navigate to "WPML" > "Translations" > Click on "Resign" to the page you're having issues translating.

4. Navigate to "WPML" > "Support" > "Troubleshooting" > Click "Synchronize local job ids with ATE jobs"

Disable re-enable all WPML plugin

still not showing up

I cannot see other steps I could find to resolve the issue (screen capture in link )

Hopefully this could be resolved without loosing any translation

thank you

Screenshot 2024-04-17 8.55.40 PM.png
April 17, 2024 at 7:41 pm #15534687

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Before this ticket gets assigned to one of my colleagues, I will try to help.

Can you please clear the browser caching or try from a different browser?

Please let us know how things go.

Mihai

April 17, 2024 at 8:50 pm #15534901

marcoM-185

Hello, thank you to reask me to retest

I have this time tried from a different PC and it work

Sorry for the waste if time, seamed that the initial PC dis not cleared all the data cache as requested, on all Browser

thank you
.all back as normal

rgds