This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to load the Translation Editor after updating Elementor to version 3.21.0 pro Version 3.20.3. Despite trying various troubleshooting steps such as clearing browser cache, using different browsers and devices, and following specific WPML troubleshooting steps, the issue persisted.
Solution:
We suggested the client clear the browser cache or try accessing the Translation Editor from a different browser. Eventually, the client was able to resolve the issue by using a different PC, which indicated that the initial PC had not cleared all the data cache as needed.
If you're experiencing a similar issue, we recommend you:
1. Clear your browser cache or try a different browser.
2. If the problem persists, follow these WPML troubleshooting steps:
- Edit the primary language page and make a small edit to force the secondary language to display the "Update Language" icon.
- Navigate to "WPML" > "Translation Management" > "Jobs" and cancel the job for the page you're having issues with.
- Go to "WPML" > "Translations" and click on "Resign" for the problematic page.
- Visit "WPML" > "Support" > "Troubleshooting" and click "Synchronize local job ids with ATE jobs".
- Disable and re-enable all WPML plugins.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
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Last updated by 7 months, 2 weeks ago.
Assisted by: Mihai Apetrei.