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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the 'translation management' option in the WPML menu on their French website.
Solution:
We recommended the client to first deactivate all plugins except for WPML to check if any other plugin was causing the issue with the visibility of the 'translation management' option. It turned out that updating the WPML plugin resolved the issue, and the 'translation management' option appeared in the menu.

If you're experiencing a similar issue, we recommend trying the following steps:
1. Ensure that all your plugins, especially WPML, are up to date.
2. If the problem persists, try deactivating other plugins temporarily to check for conflicts.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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This topic contains 5 replies, has 2 voices.

Last updated by Andrey 11 months ago.

Assisted by: Andrey.

Author Posts
July 15, 2024 at 8:11 pm #15956466

aureF

Background of the issue:
I am trying to reach the 'translation management' of WPML. It should appear in the menu but it doesn't. My website is in French.

Symptoms:
The 'translation management' option does not appear in the menu.

Questions:
Why doesn't the 'translation management' option appear in the menu?
How can I access the 'translation management' feature in WPML?

July 15, 2024 at 8:27 pm #15956744

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please test the following solution and let me know the outcome?

https://wpml.org/forums/topic/split-missing-wpml-settings-and-support-tabs/#post-14613929

Please ensure to backup your database before making any changes.

July 15, 2024 at 8:56 pm #15956812

aureF

Hello,
Thank you.
I tried several times putting the code at different places inside the theme file but it didn't change anything.

July 15, 2024 at 9:26 pm #15956851

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Please check temporarily if nothing affects this behavior by temporarily deactivating all the plugins except WPML.

If the problem persists, I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated—in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private, which means only you and I can see and have access to it.

July 16, 2024 at 5:10 pm #15961653

aureF

Thanks, there was an update of the plugin today and I updated it, and now it works.

July 16, 2024 at 6:37 pm #15962255

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I am glad that it was solved. Thanks.