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Tagged: Exception
This topic contains 3 replies, has 3 voices.
Last updated by Bobby 10 months ago.
Assisted by: Bobby.
Author | Posts |
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July 25, 2024 at 10:55 am #16003106 | |
michaelS-302 |
Background of the issue: Symptoms: Questions: |
July 28, 2024 at 8:03 am #16011762 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello There, Before this thread gets assigned to my colleague, I'd like to offer some initial guidance or potential solutions. The instructions from Crocoblock support are accurate. Ensure the 'Save as array' option is enabled for the translation to appear correctly. If everything is configured as per the Crocoblock instructions, the translation should display properly on the frontend. If translations are mixed across languages, use String Translation to set the correct language and translate the text accurately. Based on your screenshot, some strings in other languages are set to English. Change the source language of these strings and translate them using this guide: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/. Please carefully follow all the instructions and I hope they will help. Please feel free to reach us if you need further assistance, we wilkl be happy to help. Best regards, |
July 28, 2024 at 9:06 pm #16012621 | |
michaelS-302 |
Hello, Thank you for your response. I think I could solve the String Translation issue. It now appears correctly in the backend, but there are still issues on the front end form. Therefore, I believe this might be a Crocoblock issue. Backend: German Version: - See Screenshot1 In the backend, the musical instruments are displayed correctly in German. English Version: - See Screenshot2 In the backend, they are also displayed correctly in English. Front End: German Version: - See Screenshot3 English Version: - See Screenshot4 However, on the front end form, the musical instruments are still displayed incorrectly. In the English version, they still appear in German. What could be causing this issue? Thank you for your assistance. All the best, |
July 31, 2024 at 10:57 pm #16027151 | |
Bobby WPML Supporter since 04/2015
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
I would like to request temporary access (wp-admin and FTP) to your site to test the issue. **Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken ** I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, |
August 2, 2024 at 8:14 pm #16034752 | |
michaelS-302 |
Hi Bobby, many thanks for your message - fortunaty the issue could be resolved. All the best, |