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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with the translation queue not loading and errors when editing translations. The theme used was not compatible with the site editor, and there were layout problems on the English homepage. Additionally, the client could not translate certain parts of the site using the Divi Events Calendar module.
Solution:
We recommended increasing the WP MEMORY LIMIT to at least 256M, as the existing setting was too low and could cause issues. We updated the WPML String Translation to the latest version and adjusted the database entries that were 'stuck'. We also cleared old translation packages and re-sent the Gravity Forms for translation. For the issue with the Divi Events Calendar module, we suggested opening a new support ticket as it required further investigation. We also recommended checking related known issues at https://wpml.org/known-issues/ and verifying the version of the permanent fix, confirming that the latest versions of themes and plugins are installed.

If this solution does not resolve your issue or seems irrelevant, we highly recommend opening a new support ticket for personalized assistance. Please visit our support forum at WPML Support Forum.

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This topic contains 0 replies, has 3 voices.

Last updated by milcoP 3 weeks, 1 day ago.

Assisted by: Bobby.

Author Posts
December 10, 2024 at 8:48 pm #16500379

milcoP

it does work for the staging site. still not for the live site.
see image.

Everybody is added as a translator

And i get this error message in the top right corner. Which i don't get with other users.

1.png
December 11, 2024 at 6:23 pm #16505116

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Is it possible to take a look at the live site as well?

December 12, 2024 at 11:07 pm #16509703

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you for the access details!

Please see the screencast I recorded:
hidden link

Before adding the language pairs to my user I was not able to see the jobs.

December 13, 2024 at 8:12 am #16510277

milcoP

Hi Bobby,

thank you. At least i can start doing these translations now with the WPML user account.
But my own account still doesn't work. See the video.

hidden link

I get an error. and all the languages were always added on this account, so that can not be the problem.

Any idea?

December 13, 2024 at 8:16 am #16510293

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

What are your results if you remove the user from a translator and re-add?

Also, what are your results if you send new jobs are you able to review them in the queue?

There is a possibility something is stuck in the database for this specific user ID.

December 13, 2024 at 8:29 am #16510391

milcoP

I tried both,
nut still the same error

December 13, 2024 at 8:43 am #16510428

milcoP

I get the same error message now with the WPML user account.

December 13, 2024 at 8:48 am #16510463

milcoP

And if i want to edit an existing translation (for example the main menu) i get this error:

"Het thema dat je momenteel gebruikt, is niet compatibel met de site-editor."

Which means: "the theme that you are using is nog compatible with the site editor"

December 13, 2024 at 9:27 pm #16512719

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you, I was able to reproduce it as well.

I have updated the WPML String Translation to the latest version we just released.

If possible, please increase your WP MEMORY LIMIT to 256M or higher.

At the moment it's at 40M which could potentially cause issues.

The console is showing this error "Failed to load resource: the server responded with a status of 500 ()" which does point to a memory issue.

Once done, let me know your results now with the latest version and increased memory limit.

December 14, 2024 at 8:02 pm #16513959

milcoP

still the same.
i increased the memory.

December 16, 2024 at 8:33 pm #16518903

milcoP

Any news?
I am totally at translating the website at the moment.

December 16, 2024 at 11:06 pm #16519071

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

Apologies for the delay as we are offline during the weekend hours.

I checked the site and the WP MEMORY LIMIT was still at 40M.

Increased it to 500M and it is working OK for me at the moment.

Screen Shot 2024-12-16 at 2.54.07 PM.png
December 17, 2024 at 8:37 am #16520283

milcoP

Hi Bobby,

Is that the staging website?
on the love website it is still not working:

hidden link

how did you increase the memory?

Thank you.

December 17, 2024 at 9:53 am #16520660

milcoP

see image.
the memory settings for the live site, are the same as for the staging site.

Screenshot 2024-12-17 105255.png
December 19, 2024 at 10:01 am #16529239

milcoP

any feedback on my last message?