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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate a page from the backend after installing the Google Adsense script. The translation editor was not loading correctly in Firefox, although it worked in Google Chrome.
Solution:
We recommended the client to clear the browser cache in Firefox or try using a different browser to resolve the issue. Clearing the cache proved to be effective in resolving the problem.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If clearing the cache does not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 1 month ago.

Assisted by: Mihai Apetrei.

Author Posts
April 18, 2024 at 6:41 am #15535470

giulioD-8

I am trying to: translate a page from the backend of the website. I click the pencil to translate the page but it no longer work. It worked untill I installed the google Adsense script on each page of the website.

Link to a page where the issue can be seen: any page on the following subfolder: hidden link

I expected to see: the translation screen

Instead, I got: the placeholders of the loading page (see screenshot)

On Google Chrome it works. On Firefox it doesn't work.

wpml-adsense-issue.jpg
April 18, 2024 at 7:57 am #15535917

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Before this ticket gets assigned to one of my colleagues, I will try to help.

Can you please clear the browser caching or try from a different browser?

Please let us know how things go.

Mihai

April 18, 2024 at 1:37 pm #15539194

giulioD-8

it worked by clearing the browser cache