translations in queue: translator couldn't be assigned to assignment

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Supporter timezone: Pacific/Easter (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Assisted by: Ilyes.

Author	Posts
April 5, 2024 at 12:09 pm #15488040
michelV-43	I added a product wit a Ducht productname in Woocommerce. This product has to be translated in 3 other languages: French, English and German. I click the + signs to add these translations to the translation queue. If I click on the button "accept and translate" I receive a popup with followig error message. The translator couldn't be assigned to your assignment. So I cannot translate the productnames. Can you help me with that.
April 5, 2024 at 9:32 pm #15489933
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-05:00)	Hello, Thank you for contacting WPML support team, 1- Are you sure that you are logged in as the admin? 2- Is the user you are using have the correct language pers under WPML > Translation management > Translators? 3- If you go to WPML > Translation management > Jobs , do you see the concerned product/job there? if yes, please delete it from the queue 4- if you were able to delete it, could you try to translate this product directly from Woocommerce Multilangual > Products > Click on the plus "+" sign, does the translation editor open and could you finish the translation ? Best,

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