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Supporter timezone: America/Los_Angeles (GMT-08:00)

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 3 months, 2 weeks ago.

Assisted by: Bobby.

Author Posts
July 24, 2024 at 2:25 pm #15998980

valodA-2

Background of the issue:
Hi Team, translations for certain page are not loading, here are the details in a video - hidden link

the name of the page is Copy of - Cohesity and Microsoft TRANSLATION

I have cloned the site to sandbox and can share access, please provide the hidden form for that

Symptoms:

Questions:

July 24, 2024 at 9:12 pm #16000507

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

Just to verify are you creating this translation using a translation service or the automatic translation using the Microsoft engine?

I have enabled the private field reply to share access with our team.

July 25, 2024 at 7:06 pm #16005238

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

These are the jobs with the issue.

Copy of - Cohesity and Microsoft TRANSLATION
Page English » Japanese-N TransPerfect TP ID: 1760465 2024-06-30 Completed - Needs update

Copy of - Cohesity and Microsoft TRANSLATION
Page English » German TransPerfect TP ID: 1760464 2024-06-30 Completed - Needs update

Copy of - Cohesity and Microsoft TRANSLATION
Page English » French TransPerfect TP ID: 1760463 2024-06-30 Completed - Needs update

Below is the log when I attempt to get the jobs, for example job with ID 1760464 is showing that the job has been canceled.

Can you please login to your dashboard for the translation service and verify that it is indeed translated and not canceled?

In the meantime, our team will review this from our side as well and update you here as soon as I have news.

07/25/2024 06:54:34 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_ids%5D%5B0%5D=1316192&filter%5Bjob_ids%5D%5B1%5D=1537407&filter%5Bjob_ids%5D%5B2%5D=1628962&filter%5Bjob_ids%5D%5B3%5D=1628963&filter%5Bjob_ids%5D%5B4%5D=1643511&filter%5Bjob_ids%5D%5B5%5D=1643515&filter%5Bjob_ids%5D%5B6%5D=1643520&filter%5Barchived%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_ids":[1316192,1537407,1628962,1628963,1643511,1643515,1643520],"archived":1},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:35 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": [{"id":1316192,"cms_id":"glossary_153177_en_jp","job_state":"waiting_translation","source_language":"en","target_language":"jp","batch":{"id":71755},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"never","last_sync_date":null,"translated_xliff_download_url":null,"cancellation_reason":null},{"id":1537407,"cms_id":"quotes_77014_en_jp","job_state":"waiting_translation","source_language":"en","target_language":"jp","batch":{"id":83100},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:44:45.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1628962,"cms_id":"page_216593_en_de","job_state":"waiting_translation","source_language":"en","target_language":"de","batch":{"id":88034},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:44:46.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1628963,"cms_id":"page_216593_en_jp","job_state":"waiting_translation","source_language":"en","target_language":"jp","batch":{"id":88035},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:44:46.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1643511,"cms_id":"page_212110_en_de","job_state":"waiting_translation","source_language":"en","target_language":"de","batch":{"id":88853},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:45:44.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1643515,"cms_id":"page_212110_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":88854},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:45:45.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1643520,"cms_id":"page_212110_en_jp","job_state":"waiting_translation","source_language":"en","target_language":"jp","batch":{"id":88855},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:45:46.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
07/25/2024 06:54:35 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_state%5D=translation_ready&filter%5Barchived%5D=0&filter%5Brevision_greater_than%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_state":"translation_ready","archived":0,"revision_greater_than":1},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:35 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": []
}
07/25/2024 06:54:53 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_ids%5D=1760465&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_ids":1760465},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:53 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": [{"id":1760465,"cms_id":"page_251803_en_jp","job_state":"cancelled","source_language":"en","target_language":"jp","batch":{"id":96203},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-06-21T07:40:41.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
07/25/2024 06:54:55 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_ids%5D=1760464&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_ids":1760464},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:55 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": [{"id":1760464,"cms_id":"page_251803_en_de","job_state":"cancelled","source_language":"en","target_language":"de","batch":{"id":96203},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-06-21T07:40:41.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
07/25/2024 06:54:56 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_ids%5D=1760463&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_ids":1760463},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:56 pm - response - {
  "status": {
    "code": 0,
    "message": "success!",
    "debug": ""
  },

    "response": [{"id":1760463,"cms_id":"page_251803_en_fr","job_state":"cancelled","source_language":"en","target_language":"fr","batch":{"id":96203},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-06-21T07:40:41.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}


August 26, 2024 at 5:38 pm #16106296

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

I am following up on the status of this issue, were you able to re-send the jobs and translate as expected?

If you are still experiencing this issue, please re-send the jobs to the Translation Service; it should work OK.

Let me know your results, please.

The topic ‘[Closed] Translations not downloading’ is closed to new replies.