valodA-2
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Background of the issue:
Hi Team, translations for certain page are not loading, here are the details in a video - hidden link
the name of the page is Copy of - Cohesity and Microsoft TRANSLATION
I have cloned the site to sandbox and can share access, please provide the hidden form for that
Symptoms:
Questions:
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Bobby
Supporter
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-08:00)
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Hi there,
Just to verify are you creating this translation using a translation service or the automatic translation using the Microsoft engine?
I have enabled the private field reply to share access with our team.
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Bobby
Supporter
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-08:00)
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Hi there,
These are the jobs with the issue.
Copy of - Cohesity and Microsoft TRANSLATION
Page English » Japanese-N TransPerfect TP ID: 1760465 2024-06-30 Completed - Needs update
Copy of - Cohesity and Microsoft TRANSLATION
Page English » German TransPerfect TP ID: 1760464 2024-06-30 Completed - Needs update
Copy of - Cohesity and Microsoft TRANSLATION
Page English » French TransPerfect TP ID: 1760463 2024-06-30 Completed - Needs update
Below is the log when I attempt to get the jobs, for example job with ID 1760464 is showing that the job has been canceled.
Can you please login to your dashboard for the translation service and verify that it is indeed translated and not canceled?
In the meantime, our team will review this from our side as well and update you here as soon as I have news.
07/25/2024 06:54:34 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_ids%5D%5B0%5D=1316192&filter%5Bjob_ids%5D%5B1%5D=1537407&filter%5Bjob_ids%5D%5B2%5D=1628962&filter%5Bjob_ids%5D%5B3%5D=1628963&filter%5Bjob_ids%5D%5B4%5D=1643511&filter%5Bjob_ids%5D%5B5%5D=1643515&filter%5Bjob_ids%5D%5B6%5D=1643520&filter%5Barchived%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_ids":[1316192,1537407,1628962,1628963,1643511,1643515,1643520],"archived":1},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:35 pm - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},
"response": [{"id":1316192,"cms_id":"glossary_153177_en_jp","job_state":"waiting_translation","source_language":"en","target_language":"jp","batch":{"id":71755},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"never","last_sync_date":null,"translated_xliff_download_url":null,"cancellation_reason":null},{"id":1537407,"cms_id":"quotes_77014_en_jp","job_state":"waiting_translation","source_language":"en","target_language":"jp","batch":{"id":83100},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:44:45.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1628962,"cms_id":"page_216593_en_de","job_state":"waiting_translation","source_language":"en","target_language":"de","batch":{"id":88034},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:44:46.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1628963,"cms_id":"page_216593_en_jp","job_state":"waiting_translation","source_language":"en","target_language":"jp","batch":{"id":88035},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:44:46.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1643511,"cms_id":"page_212110_en_de","job_state":"waiting_translation","source_language":"en","target_language":"de","batch":{"id":88853},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:45:44.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1643515,"cms_id":"page_212110_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":88854},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:45:45.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1643520,"cms_id":"page_212110_en_jp","job_state":"waiting_translation","source_language":"en","target_language":"jp","batch":{"id":88855},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-07-25T18:45:46.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
07/25/2024 06:54:35 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_state%5D=translation_ready&filter%5Barchived%5D=0&filter%5Brevision_greater_than%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_state":"translation_ready","archived":0,"revision_greater_than":1},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:35 pm - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},
"response": []
}
07/25/2024 06:54:53 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_ids%5D=1760465&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_ids":1760465},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:53 pm - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},
"response": [{"id":1760465,"cms_id":"page_251803_en_jp","job_state":"cancelled","source_language":"en","target_language":"jp","batch":{"id":96203},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-06-21T07:40:41.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
07/25/2024 06:54:55 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_ids%5D=1760464&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_ids":1760464},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:55 pm - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},
"response": [{"id":1760464,"cms_id":"page_251803_en_de","job_state":"cancelled","source_language":"en","target_language":"de","batch":{"id":96203},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-06-21T07:40:41.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
07/25/2024 06:54:56 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_ids%5D=1760463&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_ids":1760463},"accesskey":"UNDISCLOSED"}
07/25/2024 06:54:56 pm - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},
"response": [{"id":1760463,"cms_id":"page_251803_en_fr","job_state":"cancelled","source_language":"en","target_language":"fr","batch":{"id":96203},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-06-21T07:40:41.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
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Bobby
Supporter
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-08:00)
|
Hi there,
I am following up on the status of this issue, were you able to re-send the jobs and translate as expected?
If you are still experiencing this issue, please re-send the jobs to the Translation Service; it should work OK.
Let me know your results, please.
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