Translations Queue Not Loading

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to load the translation queue in WPML, but it is not displaying correctly, showing only headings before turning into a blank page.
Solution:
We recommend that you first create a copy of your website. This allows us to troubleshoot without the risk of affecting your live website. Please ensure that your next reply is set as private, as we cannot perform troubleshooting on a live website.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Exception

This topic contains 2 replies, has 1 voice.

Last updated by krisT 1 month, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
June 21, 2025 at 12:12 am #17155453
krisT	Background of the issue: I am trying to load the translation queue in WPML, but it's not displaying correctly. You can see the issue at this link: hidden link. Symptoms: The translation queue is showing only headings before turning into a blank page. Questions: Why is the translation queue not loading correctly? How can I fix the blank screen issue in the translation queue? I already reported the issue here: https://wpml.org/forums/topic/translations-queue-not-loading/ but couldn't follow up due to the busy schedule, please let me know how to send you the website credentials so that you can look into it. Thanks!
June 22, 2025 at 7:10 am #17156614
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. I will answer this ticket before the ticket is assigned to one of my colleagues. As my colleague could not find any errors related to WPML, you will need to first, copy the website so we will have a version that can do troubleshooting without the fear of breaking a live website. Make sure you set the next reply as private. We will not be able to do troubleshooting on a live website.
June 23, 2025 at 5:49 pm #17162143
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hi, I’ve taken over your support ticket — I hope that’s okay. I’ve reviewed the issue and found a solution for you. In my next reply, I’ll share the SQL query you need to run on your live site after making a full backup. Once executed, the Translation Queue page should load correctly. Let me know if you have any questions before proceeding.
June 23, 2025 at 9:46 pm #17162612
krisT	Thanks!