Translator notifications

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're assigning a translator for a document in Translation Management -> Translation Basket and find that all translators for the same language are receiving notifications, not just the selected translator.
Solution:
First, we recommend creating a staging copy of your site to troubleshoot the issue. Follow these steps:
1. Disable all plugins that are not related to WPML or our add-ons.
2. Test the notification system again. If the issue is resolved, reactivate the plugins one by one or in small groups to identify the culprit.
3. If the problem persists, switch to a default theme like Twenty Twenty-One to determine if the theme is causing the issue.

The client added, that the issue was gone when I deactivated WP Mail SMTP plugin and marked the ticket as resolved.

If you can identify the same cause on your site, please let us know so that we can try to replicate the problem on a test site and escalate it internally.

Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and ensuring you have the latest versions of themes and plugins installed. If the issue persists, do not hesitate to open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Compatibility

This topic contains 1 reply, has 2 voices.

Last updated by Andreas W. 8 months, 1 week ago.

Assisted by: Andreas W..

Author	Posts
March 12, 2024 at 1:47 pm #15399751
geertP	Hi, Translation management -> Translation basket when I assign a translator for a document, all other translators which do the same language receives a notification for this translation. We would like that only the selected translator receives a notification. Thanks
March 13, 2024 at 12:31 am #15401760
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I ran a test on the following test site and can not confirm such an issue here: hidden link See WP Mail Logging. Could you please create a copy/stage of the site and try running the site with minimal setup to see if the problem persists? 1) Disable any additional plugins unrelated to WPML and our add-ons. 2) Now test again. If the problem goes away, start reactivating the plugins one by one or activate them in small groups. Do this to check where the problem is reoccurring to see which plugin is causing the problem. 3) If this didn't resolve the cause of the issue, please switch to a default theme like Twenty Twenty-One to see if the issue might be related to the theme. Once we have been able to identify the cause, we can then attempt to replicate the problem on my test site and then escalate it internally. In case the issue persists while testing with a default theme and only WPML plugins, then I need access to your copy/staging site for further investigation. If you are unable to set up a copy of your website, please let me know. Best regards Andreas
March 15, 2024 at 5:03 am #15412683
geertP	Hi, The issue was gone when I deactivated WP Mail SMTP plugin. Thank you for the guidance! Kind regards Geert