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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that three items (two pages and one post) that were translated are not showing up on the Spanish version of their site. Although marked as translated, the content was not visible when switching to the Spanish version.
Solution:
We suggested that the client checks the trash section of their website to see if the missing pages and post were accidentally placed there. If found in the trash, we advised the client to restore them and then check if the issue with the missing translations is resolved.

If you're experiencing a similar issue, we recommend checking your trash for any pages or posts that might have been mistakenly deleted. If you find the translated items there, simply restore them to resolve the issue.

Please note that this solution might not apply to your case, or it could be outdated. If after trying this step you still encounter problems, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Bobby 1 year, 12 months ago.

Assisted by: Bobby.

Author Posts
May 1, 2024 at 5:50 pm #15584672

leifO

There are three items that were translated today and are still not showing up on the Spanish version of our site. I can see that it is 'noted' as being translated, but there is no content when I switch over to view the Spanish content/version. I have attached screenshots to illustrate.

Affected items:

PAGE: Grants
PAGE: Initiatives
POST: Economy TV

Screenshot 2024-05-01 at 10.04.16 AM.png
Screenshot 2024-05-01 at 10.04.37 AM.png
Screenshot 2024-05-01 at 10.12.37 AM.png
Screenshot 2024-05-01 at 10.02.06 AM.png
Screenshot 2024-05-01 at 12.47.55 PM.png
May 1, 2024 at 6:59 pm #15584806

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

Thanks for sending the screenshots!

It looks like there are 3 pages in the trash. Could you check if these are the pages that are missing? If they are, please restore them from the trash and let me know what happens.

May 1, 2024 at 7:23 pm #15584833

leifO

Thank you! I can't believe I didn't think to look there. Any idea why those pages would have gone i the trash?