Unable to access the "Tools" area in the WordPress backend

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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 1 reply, has 2 voices.

Assisted by: Dražen.

Author	Posts
September 12, 2024 at 10:01 pm #16173555
amandaL-9	Background of the issue: I need to access the invoices for automatic translations but the 'Tools' section in the WordPress backend won't load. Symptoms: I am getting the error message: 'There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team.' I have tried several times, including refreshing the page and waiting a while with no luck. Questions: Why can't I access the 'Tools' section in the WordPress backend? How can I resolve the error message about connecting to automatic translation?
September 13, 2024 at 5:55 am #16173895
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for contacting us. Can you please try next: - Make sure you have a backup. - Disable all other plugins and leave active only WPML plugins - Switch to WP default theme - Check if the issue still happens. Let me know how it goes. Regards, Drazen

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