[Closed] Unable to download files uploaded by users from File Manager

Thanks for your patience.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Thanks for your reply.

Sorry, I don't think this is related to WPML. I've deactivated the WPML plugin and when I try to open the uploaded files here hidden link , I'm still getting the "Sorry, you are not allow to download this file"

You need to reach out to the WP File Manager plugin author and ask them about this.

Thanks for your reply.

You should check with the WP File Manager plugin author as they should be able to assist you further with this. It's probably some permission issue that needs to be adjusted.