Unable to proceed with open support ticket

Tagged: Exception

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Last updated by Jacky 7 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
June 27, 2024 at 10:56 am #15843204
Jacky	Background of the issue: My colleague Ned has an open support ticket for a critical error issue on our site under development. We were dealing with Kor, but for days we have been unable to respond and move forward with the issue. The ticket was opened on the 20th June. Symptoms: Unable to proceed with an open support ticket for a critical error issue. Questions: Can someone help us proceed with the open support ticket?

Author

Posts

June 27, 2024 at 10:56 am #15843204

Jacky

Background of the issue:
My colleague Ned has an open support ticket for a critical error issue on our site under development. We were dealing with Kor, but for days we have been unable to respond and move forward with the issue. The ticket was opened on the 20th June.

Symptoms:
Unable to proceed with an open support ticket for a critical error issue.

Questions:
Can someone help us proceed with the open support ticket?