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This topic contains 4 replies, has 2 voices.

Last updated by wendyv-3 3 years, 4 months ago.

Assisted by: Marcos Vinicios Barreto.

Author Posts
January 11, 2022 at 3:20 pm #10328617

wendyv-3

Unknown storage engine 'InnoDB'

January 11, 2022 at 7:51 pm #10330411

Marcos Vinicios Barreto

Hello,

Thank you for contacting our support service. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

January 13, 2022 at 8:12 pm #10346691

Marcos Vinicios Barreto

Hello,

Thank you for the provided details. I took a look at your issue and from what I see it is safe to close this message and ignore it, it is related to an option in your theme, this way you can find it in your WordPress Dashboard > WPML > String Translation delete it, then you can enter the option content again from your theme settings at WordPress Dashboard > Appearance > Customizer and resave it.

Please, let me know if it helps to solve it. Have a nice day.

January 16, 2022 at 12:29 pm #10360719

wendyv-3

I had to look for the value in the mentioned array, in WPML>String Translation. But the value is blanc so....? No blanc strings in String Translation. Well I decided to ignore it. If it shows up next time with an update of WPML, then I'll be back!!

Thanks for your support. Ticket can be closed.