Background of the issue:
I’ve just created a variable product in French on my WooCommerce site, and everything works perfectly in French. However, when I switch to the English version, the variations are not linked properly. All translations for the attributes and variations were added via WPML. The issue can be seen here: hidden link
Symptoms:
On the English version of the product, the variation images do not match the selected options, and the prices shown do not correspond to the correct variation.
Questions:
What might be causing the mismatch between variations, images, and prices on the English version?
In the meantime, I have deleted my listing to redo it. However, I am still facing issues with translations and the associations of price/photo variations. This is a real problem, as we waste a lot of time having to verify everything each time, deleting the listing, and recreating it.
The issue can occurs with a listing that has 4 variations or more than 12: either not all variations show up in English, even though they are properly translated, or not all variations appear, and when clicking on a variation, the price and image do not match.
We have already increased the memory limit and performed troubleshooting actions with WPML, but the issue persists. Thank you in advance for your assistance.
To add some information to my ticket: whenever I translate the variations, their order also changes compared to the original version. I'm not sure if this can help you resolve the issue, but it's really inconvenient and causing problems on my end.
I've attached two example screenshots for reference.
Yes, I had to delete and recreate the product, which is why the URL no longer works. Could you please remove the link to my website from my initial post? I’m unable to edit it myself.
As for the variation order, that’s the least of my concerns—I only mentioned it in case it might be relevant to the core issue.
My main problem, as previously explained, is that the variations sometimes do not match the correct prices or images.
Regarding the drag and drop comment, I’m not sure what you mean. Each variation and attribute is specific to each product. I create the attributes and variations for the product in French, and normally I just translate it into English and everything appears identically—except translated. However, that’s currently not the case.
Do you need the login credentials for the back office of my site?
Yes, please share credentials to the backend. If you have a staging site, that would be ideal, so that we can test deactivating plugins and switch themes as needed. If not, I can set one up for you and we can migrate your site there. Please use the private fields in the next reply to share credentials.
Hello,
I'm sorry — I tried to start the migration but received the error message attached. I also noticed that Cloudways didn't prompt me for all the information you had provided.
Can you please try the migration again? Perhaps something interrupted it. And it's okay if not all the fields are there, just fill out the ones it asks for. If that still doesn't work, use something like Duplicator or All In One Migration and send me a backup of your site and we can try that way.
Okay, sounds like there may be a firewall or something preventing the migration. Please make a copy of your site using something like Duplicator Plugin or the All in One Migration and send me the download links via Google Drive or Drop box and I'll attempt to set up a copy of your site so we can test in minimal settings.
Okay I just uploaded on GoogleDrive the All in ONe Migration backup, could you send me a private option so I can send you the link, and not in public please?
