Background of the issue:
I am trying to resolve an issue with our webshop that is currently offline. Our hosting provider has indicated that WPML might be the cause. Here is the link to the page where the issue can be seen: hidden link.
Symptoms:
The webshop is offline, and the hosting provider suggests WPML is the cause.
Questions:
Can you help us identify if WPML is causing the webshop to be offline?
What steps can we take to resolve this issue?
Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values are:
PHP Memory Limit 2048 MB
WP Memory Limit 40 MB
To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.
Add this code to the wp-config.php file to increase WordPress's memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.
If adjusting the limit will not solve the issue, please let me know.
Best regards,
Andreas
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