This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to translate the WhatsApp widget on your website using WPML, but the widget disappears when switching from Italian to English. Additionally, you are unable to translate the description and GDPR text of the widget in the WPML settings as they are blocked.
Solution:
To address the translation of the "Cookie Yes" widget, please follow these guides:
Regarding the WhatsApp Chat widget, since the issue of the disappearing widget does not occur on our sandbox, please ensure that you have implemented the widget on your site in the same manner.
If these steps do not resolve your issue or if the solution becomes outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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