When I click to translate to 2nd lang, the webpage shows

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: ATE

This topic contains 13 replies, has 0 voices.

Last updated by Paola Mendiburu 1 month, 4 weeks ago.

Assisted by: Paola Mendiburu.

Author	Posts
February 19, 2026 at 3:49 am
suksaT	Hi, When I click to translate to 2nd lang, the webpage shows "Page not found" always. I have tried fix the permalink but the problem stills remain. Please kindly support me. Thanks.
February 19, 2026 at 12:53 pm #17835962
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	To help troubleshoot this issue more efficiently, I would like to use a tool called Duplicator (hidden link) to create a temporary diagnostic copy of the website. Using this tool, I will generate a lightweight “package” of the site that contains only the database and essential files. All media files (images, videos, etc.) will be excluded to keep the package small and secure. This package will be used only in a secure local testing environment to reproduce the problem and analyze it in detail. This allows me to test fixes safely without touching or impacting your live website in any way. Your production site will not be modified, slowed down, or affected during this process. You can find more information about this process here: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#get-help-from-support Let me know if this is ok!
February 20, 2026 at 4:29 am #17837447
suksaT	OK, But I need to know timeline because I have to update project progress to leader.
February 20, 2026 at 8:16 am #17837639
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I’m running into an issue installing the Duplicator Pro plugin. The plugin ZIP fails to extract on the server, and I’m also unable to install it through the WordPress Plugins section. I’ve tried both methods, but neither works on my end. Would you be able to assist with this? If possible, you could: * Install and activate the plugin directly from your side, or * Check with your hosting provider if there are any server restrictions (file size, permissions, or ZIP extraction limits) preventing the installation. Once it’s installed, I can continue working on this.
February 20, 2026 at 9:07 am #17837750
suksaT	I am able to install and activate (1st choice) for you. How can I receive the installation source file from you?
February 23, 2026 at 10:32 am #17842293
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I was able to create packages and escalated the case to our 2nd tier for debugging. I will get back to you once I have some news!
February 24, 2026 at 3:15 am #17844753
suksaT	Okey, Thank you.
February 25, 2026 at 3:53 am #17849195
suksaT	Hello, I need to follow-up case.
February 25, 2026 at 6:56 am #17849538
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Our 2nd-tier support team found that the issue is not happening locally in WPML. The request that should go to WPML’s Advanced Translation Editor service (hidden link) is being overridden and rewritten to use the local site hostname, which causes it to fail. This strongly indicates a server-level configuration issue rather than a plugin issue. We also see that the environment appears to be running in Docker, possibly behind a reverse proxy. Either of these could be rewriting outgoing requests (for example via proxy rules, container networking, or server redirects). Can you review the server configuration (especially Docker and any reverse proxy setup)? We would also need confirmation that we can safely debug the site, including permission to install temporary debugging plugins. That being said, can you provide us with FTP access so we can investigate further?
February 27, 2026 at 3:36 am #17858540
suksaT	Let's me inform infra team first. Thank you.
February 27, 2026 at 9:19 am #17859029
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! This is Paola and I will continue with the ticket as Bruno is off. Please let me know if you’re still experiencing any issues after following Bruno’s suggestions, and I’ll be happy to help further.
February 27, 2026 at 11:49 am #17859646
suksaT	We deployed on docker and have reverse proxy. But we don't know what rule for out going that we will add. Can you guild to my team?
February 27, 2026 at 11:51 am #17859649
suksaT	I have got the result from Theme Owner, They guild to me as attached image.
February 27, 2026 at 11:52 am #17859665
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Can you provide FTP access? I have enabled next answer as private so you can add the credentials on private mode.

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