when I upload banner images for different stores, the images initially upload correctly but revert t...

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: Exception

This topic contains 27 replies, has 3 voices.

Last updated by Shekhar Bhandari 11 months, 3 weeks ago.

Assisted by: Shekhar Bhandari.

Author	Posts
July 24, 2024 at 5:20 am #15995720
danishp	Hi! After updating the theme, the issues are still present. Another problem is that when I update a banner in any store, like the en-au store, the same banner update appears on the base website.Can you please suggest a way to resolve this issue?
July 24, 2024 at 7:52 am #15996625
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can you please check if this issue appears when: - only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin If still not working, to troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.
July 30, 2024 at 12:49 pm #16020619
danishp	Hi, I've deactivated all plugins except for the following on the staging platform: WooCommerce WooCommerce Multilingual & Multicurrency WPML CMS Nav WPML Multilingual CMS WPML SEO WPML String Translation However, the issue persists. When I update the base website (e.g., fanjackets.com), the changes are replicated across all stores, such as fanjackets.com/en-au and fanjackets.com/en-gb. Could you please provide a solution to this issue? Note: You can check everything on the staging platform; credentials have already been shared with you.
July 31, 2024 at 5:29 am #16022898
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.
July 31, 2024 at 6:35 am #16023110
danishp	Yes please go a head and install duplicator plugin in staging platform for debugging
July 31, 2024 at 9:19 am #16023816
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I apologize for not realizing the issue earlier. The problem is probably that the pages were being duplicated across different languages, including synced images. This likely occurred because I entered the UX Builder directly and didn't check the backend of the page. E.g. image data is also duplicated like this: [ux_banner bg="152457" bg_size="original" bg_pos="10% 0%" link="<em><u>hidden link</u></em>" video_visibility="visible"] To resolve this, the translations of the home page need to be set as independent translations. You can do this here e.g. hidden link Can you try this and test?
July 31, 2024 at 12:04 pm #16024825
danishp	I tried this but issue is still there, can you please check this on hidden link
August 1, 2024 at 1:19 pm #16029755
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Here is what I did: 1. Opened Post Editor: - URL: [hidden link) - Action: Changed banner image. 2. Opened Another Post Editor: - URL: [hidden link) - Action: Clicked "Update". 3. Checked Frontend: - URL: [hidden link) - Result: Image has not been replaced with the original one Can you record a video again in case I am missing something here?
August 2, 2024 at 5:28 am #16031706
danishp	I have different banners on fanjackets.com and fanjackets.com/en-au. When I click the update button on the base website (fanjackets.com), the banner on the en-au and en-gb websites also updates, as shown in the demo video linked below: hidden link
August 2, 2024 at 11:57 am #16033225
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I am checking this and will keep you posted.
August 2, 2024 at 12:22 pm #16033335
danishp	sure
August 9, 2024 at 5:00 am #16054783
danishp	did you find anthing?
August 9, 2024 at 8:07 am #16055339
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, Bruno is on vacation so I am taking care of this ticket. The issue is now escalated to our 2nd tier supporters, I will update you as soon as I will receive any feedback on it. Thanks
August 12, 2024 at 8:14 am #16060995
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Our 2nd tier supporter checked the issue and suggested that in order to upload different images you will need to use Media Translations plugin. Once installed go to WPML->media translations and upload the image translations there and then updates the pages and update it translations using WPML translations editor. The images added using manual page translations editor will not work, as WPML tries to synchronize the images when the post is updated. Let me know if this helps. Thanks

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