White screen when editing string

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This topic contains 3 replies, has 2 voices.

Last updated by denisM-33 1 month, 2 weeks ago.

Author	Posts
April 17, 2025 at 6:34 pm #16945592
denisM-33	<b>Background of the issue: </b> I am trying to translate a string using the advanced translation editor. The issue can be seen at the following link: hidden link. <b>Symptoms: </b> I encountered a white screen when editing a string. Instead of seeing translation options and functionalities, I got a console log error: SecurityError: Failed to read the 'cssRules' property from 'CSSStyleSheet': Cannot access rules. Switching to legacy editor shows translation options but limited. Tried to rescane plugins, all things up to date, activated string detection thing ... <b>Questions: </b> Why am I seeing a white screen when editing a string? What causes the SecurityError related to 'cssRules' in the console log?
April 18, 2025 at 5:00 am #16946200
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned. This may be related to the following tickets. Please try the workaround suggested there after a full site backup and let us know your feedback. https://wpml.org/forums/topic/unable-to-translate-a-post-in-chrome/page/2/#post-16139926 https://wpml.org/fr/forums/topic/bug-wpml-white-screen-when-i-click-on-a-traduction-editor/ -- Thanks! Bigul
April 18, 2025 at 6:20 am #16946266
denisM-33	Hi Bigul, first link is private and can not see the solution proposed. If I understood second link correctly I should change browser or disable browser plugins which may have impact?
April 18, 2025 at 8:29 am #16946592
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Yes, please try in a different browser or disable the browser add-ons, then check if the bug exists or not. -- Thanks! Bigul
April 18, 2025 at 2:01 pm #16947554
denisM-33	Issue has been resolved by running incognito mode in browser.