woocommerce checkout translation issue

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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 29 replies, has 3 voices.

Last updated by Bobby 1 year, 10 months ago.

Assisted by: Bobby.

Author	Posts
October 9, 2023 at 8:18 pm #14542623
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hello, Were you able to reproduce the issue on the sandbox provided in my previous reply?
October 9, 2023 at 11:44 pm #14543083
moazH	Hi, I just added the plugin and created a cutom field (Test Field) based on condition (Country) is (Saudi Arabia)
October 10, 2023 at 11:15 pm #14554041
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	When testing on the sandbox I am not able to reproduce the bug and it looks like it is working as expected, correct? If possible, please test with a minimal environment to verify that this is not happening due to a third-party plugin. I have tried to do further tests on your environment but the log in is no longer working
October 10, 2023 at 11:53 pm #14554111
moazH	I tried disabling all the plugins except the important plugins that is necessary but the issue still exists, Could you please provide the private link section?
October 12, 2023 at 12:14 am #14562065
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby
October 16, 2023 at 6:22 pm #14588123
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I have been doing some further testing regarding this, however, I did notice that all testing has been done with WooCommerce Checkout Manager PRO while on your site you are using the Stanndard version. Could you please test with the PRO version
October 16, 2023 at 6:45 pm #14588177
moazH	Hi Bobby, I don't think the issue is version regarding and I am afraid to buy the pro version and the problem still exists but if you are telling me that you have tested the conditions in a pro version with an RTL language and it does worked I will definitely buy the plugin pro version and test it
October 17, 2023 at 2:32 am #14589467
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	See the sandbox we were using to test hidden link You uploaded the PRO version there, I did not upload it. The condition was also created by you and it seems to be working as expected here: hidden link
October 23, 2023 at 7:56 pm #14641083
moazH	Thanks for the information provided, the problem seems to appear only in the RTL languages as in my case
October 23, 2023 at 9:08 pm #14641359
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I have added AR to the sandbox, please review it now hidden link
October 24, 2023 at 12:04 am #14641735
moazH	Yes it does worked, so what's the issue exactly in my site?
October 24, 2023 at 12:07 am #14641737
moazH	have you translated specific strings for it?
October 24, 2023 at 5:54 pm #14650227
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I have done absolutely nothing different on the sandbox. You have the full administrator access and you also set up the conditional fields. The only difference I see at the moment is the version of the plugin, your live site is using the standard while the sandbox is using the PRO. I did not install the PRO version, it was provided by you or somebody in your team when we gave you access to the sandbox. I would recommend using the PRO version on the live site as well and testing that. Let me know your results, please.
October 25, 2023 at 9:44 pm #14664991
moazH	Thanks for the information provided. Continuously I am getting an error once trying to submit any support ticket, I am having an urgent issue in my site using WPML and I am not able to get support Please Help !
October 25, 2023 at 11:30 pm #14665279
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Not sure what is causing this, however, I do see your active chat ticket in our system at the moment.

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