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[Closed] WooCommerce My Account Page Not Working After Login (WPML Conflict)

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Last updated by Kor 3 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
February 20, 2025 at 1:45 pm #16729847

ismahilT

Background of the issue:
I am trying to resolve an issue with the WooCommerce My Account page on my website. After logging in, the page does not work as expected due to a conflict with the WPML plugin. When WPML is deactivated, the page functions correctly. The issue can be seen at hidden link.

Symptoms:
When WPML is activated, clicking on sections like Orders, Downloads, Addresses, and Payment Methods redirects back to the My Account dashboard without any changes.

Questions:
How can I resolve the conflict between WooCommerce My Account page and WPML?
What steps should I take to ensure WooCommerce and WPML work together without issues?
February 21, 2025 at 11:20 am #16733279

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.
February 28, 2025 at 1:09 am #16758588

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and it looks like the WCML plugin is not installed and configured correctly. I've reuploaded the latest version and could you please follow the setup instructions on this page? hidden link
February 28, 2025 at 12:56 pm #16760849

ismahilT

Do we really need the WCML plugin? Is it mandatory, or will it work without it?
February 28, 2025 at 1:17 pm #16760928

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Yes, it is mandatory to install WCML plugin if you're trying to use Woocommerce with WPML.

February 28, 2025 at 1:27 pm #16760989

ismahilT

I have checked that the WCML plugin is installed and have now set it up. Please verify if everything is configured correctly and if all functionalities are working properly. Can you please check?
February 28, 2025 at 1:59 pm #16761111

ismahilT

Hello Kor,

After completing the setup, I checked the **My Account** page in French (default language). However, the following pages:

- **Commandes**
- **Téléchargements**
- **Adresses**
- **Moyens de paiement**
- **Détails du compte**

are not opening properly. They are redirecting to newly created pages, such as:
- [hidden link)
- [hidden link)

These pages are blank, showing only the header and footer.

Additionally, when I click the **Add to Cart** button, it redirects to:
- [hidden link)
- [hidden link)

instead of the correct cart page that has already been created.

Can you please check and fix this?

Screenshot 2025-02-28 192806.png
Screenshot 2025-02-28 192755.png
March 2, 2025 at 7:56 am #16765005

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I need your permission to deactivate some plugins and change the theme. Also, I will delete the accounts and cart page and recreate it. Please let me know if I'm allowed to proceed.

March 3, 2025 at 7:58 am #16767188

ismahilT

Yes, you can deactivate the plugins and check, but I need everything to function properly. All pages and functionalities should work correctly in the proper way. So that if you want, you can delete the my accounts page and cart page etc and recreate those.
March 3, 2025 at 9:40 am #16767655

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've checked and removed both French and English My account page and recreated it. Now it works fine now. Could you check?

hidden link
hidden link
March 3, 2025 at 9:54 am #16767856
ismahilT

Hello Kor,

Thanks. I have checked My account pages are working fine for both language. But cart page is not working.

hidden link

When I click the **Add to Cart** button (home page or listing page), it redirects to cart page but this page is blank, showing only the header and footer.

- [hidden link)
- [hidden link)

instead of the correct cart page that has already been created.

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/woocommerce-add-to-cart-redirects-to-blank-page/
March 3, 2025 at 9:57 am #16767910

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Glad to know that the "my account" page is now working correctly for both pages.

I'd like you to know that ur support policy allows us to take care of only one issue per ticket.

Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.

So, I've split your new issue to a new ticket here https://wpml.org/forums/topic/woocommerce-add-to-cart-redirects-to-blank-page/ so that we could follow up. As for this ticket, kindly mark it as resolved.

The topic ‘[Closed] WooCommerce My Account Page Not Working After Login (WPML Conflict)’ is closed to new replies.