WooCommerce Payment Gateways Not Supported

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 15 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 8 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
September 29, 2023 at 1:59 pm #14487985
renkoS	Dear support, I hope you can help me. I'm having trouble with offering multiple payment gateways in the various currencies on my website. My shop, hidden link, is in Dutch and English(default). When a customer is checking out in Euro, they see various payment options. (various Mollie & WooPayments gateways) When a customer is paying in anything else than Euro, however, they only see PayPal, creditcard and Apple Pay. I've tried everything, but I cannot find where I can change these settings. Only thing I can find is, that other gateways are not yet supported as you can see in the image. I've also consulted various forum threads, like this one: https://wpml.org/it/forums/topic/payment-gateway-not-yet-supported/, and https://wpml.org/it/forums/topic/split-payment-gateway-not-yet-supported/, but there it states that when I upgrade to WPML Multilingual CMS, these payment gateways ought to be configurable. As you can see in my account, I believe I have the required subscription, so I should be able to provide my customers all availabe payment gateways. Can you tell me what I need to do to offer all available payment gateways in my selected WPML currencies? Thank you very much for a quick response, so I can hopefully set it up this weekend. 🙏🏽
October 2, 2023 at 8:43 pm #14500861
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Sorry for the delayed response - there has been a full ticket queue in the past few days and there has also been a weekend where not so many of us, supporters, are working. I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further. If necessary, I may need to replicate your site locally. To do this, I will temporarily install a plugin called “Duplicator” on your site, which will enable me to create a copy of your site and its content. Once the problem has been resolved, I will delete the local site. Please let me know if you agree to this. It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/ If you do not see the form below, please do not enter your credentials, as they will be publicly exposed: hidden link For your privacy and security, please ensure that you make your reply a private one. I will be waiting for your response. Kind regards, Mihai Apetrei
October 4, 2023 at 5:46 am #14509445
renkoS	PLEASE HELP Mihai Apetrei, I can't acces my website anymore and I suspect it might has something to do with our issue. When I try to login WP says: "Your PHP installation appears to be missing the MySQL extension which is required by WordPress. Please check that the mysqli PHP extension is installed and enabled. If you are unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress support forums." I've never had this message before. Have you maybe altered something in my cPanel that's causing this? Hoping to receive a prompt reply and also your progress on our ticket, for which I thank you in advance. Best, Edwin
October 4, 2023 at 11:21 am #14512253
renkoS	Hello Mihai, Could you please respons, as I'm still not able to acces my backend anymore. PLEASE HELP
October 4, 2023 at 11:28 am #14512275
renkoS	If you were not the cause for this error, please also let me know something so I can contact my hosting for help. They are only open for the next 3 hours, so I really need a response before then. I'm sorry, but I can't access my site anymore and this is a big problem for me as the webshop is live. When I receive an order, I need to be able to ship it out right away. You can also contact me on +31614985230
October 4, 2023 at 11:33 am #14512409
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi Edwin. The ticket queue was full and I did not even manage to log into your website yet. After I test the credentials and successfully log into a website, I always get back to the customer to let them know that I logged into the site and that the credentials worked fine. The error message that you see is a pure hosting-related message: PHP is required for WordPress to run, and PHP also has an extension (MYSQL) that is being used for the communication between WordPress and the database. So this message is 100% not related to WPML at all, as the notification is also confirming. You need to get in touch with the hosting support and let them know about this. Please get back to me after this issue is resolved because I can't access the site until this doesn't get resolved. I will be waiting to hear from you. Mihai
October 4, 2023 at 12:02 pm #14512811
renkoS	Ok, thank you for your response and my apologies for being so pushy. I hope you understand my train of thought. I've contacted my hosting and they will get back to me. I will let you know when the issue is resolved, ok? Thanks and again my apologies. Best Edwin
October 4, 2023 at 12:18 pm #14512875
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Sure, Edwin. No worries. Get back to me when you have updates. Have a lovely rest of the day! Mihai
October 4, 2023 at 12:41 pm #14513061
renkoS	Yes, our hosting has updated to the last version of SQL and now everything is working fine. 👍🏽 Thank you for understanding. Do you have all that you need in regards to our issue so you can log in etc.? Good luck and looking forward to your response! Best, Edwin
October 5, 2023 at 5:33 am #14516501
renkoS	Oh, and also I've used your e-mail address this time: mihai.a@onthegosystems.com
October 5, 2023 at 1:14 pm #14520531
renkoS	If you're unable to log in, please reply to me with your IP address, so I can allowlist it so you don't have to enter 2FA, ok?
October 5, 2023 at 2:54 pm #14521453
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I can confirm that I was able to log in successfully. I am spending more time on this and I will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for the moment. Kind regards, Mihai
October 5, 2023 at 2:58 pm #14521485
renkoS	Great! Thanks for the update, Mihai. If there's anything I can help you with, just let me know, ok? I'm looking forward to your response, good luck!
October 11, 2023 at 11:07 am #14558605
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I am back. After a lot of investigation and tests, it seems that the issue here is that Mollie supports mostly EURO with the payment gateways. You can find a confirmation from the plugin author at the bottom of this page here: https://wordpress.org/support/topic/molli-payment-is-not-showing/ I am also attaching a screenshot below. You can find the supported payment methods for each currency here (this link is taken from the Plugin Developer's reply in the link I shared with you above): hidden link That is why it happens what you said when people are on any other currency: "they only see PayPal, credit card and Apple Pay." Because these are the only supported payment methods for those currencies. I hope that you will find this information helpful and that it brings more clarification to this weird situation that you were experiencing. 🙂 Please let me know if there is anything that is still not clear. Mihai
October 11, 2023 at 3:43 pm #14560641
renkoS	Thank you so much for your efforts. This indeed sounds logical. Unfortunate that Mollie doesn't exchange with other currencies, but I understand now that I need to add more payment provider(s) / gateways for my customers to be able to make use of more of them in other currencies. Just 2 short last questions: 1. Does WPML have any preferred (or advised) payment provider(s) with the best integration for WPML MultiCurrency? and 2. Could you please moderate (delete or make private) some private website information that I shared in my response: #14516471? Do you understand what I mean? Looking forward to your reply and thanks again for your expertise. Bye! Edwin