Woocommerce returning customer string can't be found to translate

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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 5 replies, has 2 voices.

Last updated by Osama Mersal 11 months, 3 weeks ago.

Assisted by: Osama Mersal.

Author	Posts
June 8, 2024 at 11:18 am #15718243
aukev-4	Background of the issue: On the checkout page of my Woocommerce site (includes Elementor), I have a box for returning customers. In English it contains the text "If you have shopped with us before, please enter your details below. If you are a new customer, please proceed to the Billing section." This is automatically translated correctly to Dutch, but not to German. I can't find where to translate this string. Also the 'remember me' does not translate. Symptoms: The returning customer string on the checkout page is not translated to German. Questions: Where can I find the string for the returning customer box to translate it to German?
June 9, 2024 at 8:08 am #15719014
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please try the following steps: 1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan 2- Go to WPML-> String Translation 3- Scroll down and click on the "Translate texts in admin screens »" link 4- Search for the needed strings 5- Select the strings 6- Click on the "Add to String Translation" button 7- Then click on the "« Return to String Translation" link 8- Translate the strings, clear the cache, and check the front end Kindly check our guide to know more about translating texts in the admin texts screen. (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/) Best regards, Osama
June 12, 2024 at 7:22 am #15729645
aukev-4	Thanks for your answer Osama. The string can't be found there, it is not an admin screen string but it appears on the front end during check-out. Kind regards, Auke
June 12, 2024 at 8:16 am #15729817
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi Auke, Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
June 19, 2024 at 7:39 am #15753610
aukev-4	Another note, you can easily replicate it by ordering something on the webshop in German: hidden link
June 19, 2024 at 10:19 am #15754695
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. Please translate this string and let me know if it works correctly. (hidden link) Best regards, Osama

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