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Supporter timezone: America/Lima (GMT-05:00)

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This topic contains 34 replies, has 3 voices.

Last updated by Andreas W. 1 year, 2 months ago.

Assisted by: Andreas W..

Author Posts
April 3, 2024 at 11:14 am #15477676

a1B

I tried to install it, but can't, cause the exported file is so big. You have access to the website. May you try?

April 3, 2024 at 7:10 pm #15480178

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

We don't need a whole copy of your website. Since we don't have access to your theme and can't reproduce the issue ourselves, I asked you to install your theme (just the theme, not the whole website) in the Sandbox and create a few products, so we can see the issue in an isolated environment.

Please just recreate the minimum, so the issue is reproduced. In your case, you can install the theme, create two or three products and translate them. Since I've already set up WPML in the Sandbox, I think this will be all 🙂

Thanks for your cooperation.

April 9, 2024 at 8:31 am #15497379

a1B

Hello,

I am trying to upload the theme in sandbox, but it's impossible. Every time when I try, there is a problem 404 for sever error. May you check?

April 9, 2024 at 10:50 am #15498527

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I've created a new Sandbox for you:

hidden link

Let me know if it works this time.

April 9, 2024 at 12:53 pm #15499330

a1B

Hello,
I have already done it and uploaded two products. You can tests now.

April 9, 2024 at 7:04 pm #15501148

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you a lot for doing that. I already sent it to our developers. I'll get back to you as soon as I have new information from them.

April 10, 2024 at 9:27 am #15503354

a1B

Thank you! The situation is urgent, as I said before. So please, hand it to them. My client is angry and He wants it to get better as soon as possible.

April 10, 2024 at 6:07 pm #15506005

a1B

We need to get feedback by tuesday what is going on.

April 10, 2024 at 10:24 pm #15506587

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

The compatibility team was not able yet to run tests, as the provided sandbox does not include the latest version of Woodmart to 7.4.3.

Could you please install the latest version of the theme, and then try to recreate the issue here:
hidden link

We will be awaiting your feedback.

Best regards
Andreas

April 11, 2024 at 1:32 pm #15509549

a1B

Okay, I am ready. You can continue.

April 11, 2024 at 2:00 pm #15509639

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The installed Woodmart Version on our test site is still 7.2.2. (See screenshot)

Please install the latest version of the theme, which is Woodmart 7.4.3, and leave me a message on this ticket once you are done with this task.

One-Click-Login:
hidden link

woodmart.png
April 15, 2024 at 2:14 pm #15520663

a1B

Done, you can check.

April 16, 2024 at 7:57 am #15523097

a1B

Hello,

is there any progress with fixing the problem?

April 16, 2024 at 5:10 pm #15527386

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

My apologies for the delay in answering, as I do not work on Sundays and Mondays:
https://wpml.org/forums/users/andreas-w/

I can not confirm an issue with deleting products from the Compare page on our test site.

Could you please test for yourself, if you can recreate the issue here?

hidden link

If you can confirm that the issue does not occur on this test site, I would need access to a staging site or take a copy of your site for testing.

April 17, 2024 at 7:57 am #15529970

a1B

I have already test, i can remove products.

The topic ‘[Closed] Woodmart Compare Page still showing issues after applying workaround’ is closed to new replies.