a1B
I tried to install it, but can't, cause the exported file is so big. You have access to the website. May you try?
Lucas Vidal de Andrade
WPML Supporter since 11/2023
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Hello,
We don't need a whole copy of your website. Since we don't have access to your theme and can't reproduce the issue ourselves, I asked you to install your theme (just the theme, not the whole website) in the Sandbox and create a few products, so we can see the issue in an isolated environment.
Please just recreate the minimum, so the issue is reproduced. In your case, you can install the theme, create two or three products and translate them. Since I've already set up WPML in the Sandbox, I think this will be all 🙂
Thanks for your cooperation.
a1B
Hello,
I am trying to upload the theme in sandbox, but it's impossible. Every time when I try, there is a problem 404 for sever error. May you check?
Lucas Vidal de Andrade
WPML Supporter since 11/2023
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Hello,
I've created a new Sandbox for you:
hidden link
Let me know if it works this time.
a1B
Hello,
I have already done it and uploaded two products. You can tests now.
Lucas Vidal de Andrade
WPML Supporter since 11/2023
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Thank you a lot for doing that. I already sent it to our developers. I'll get back to you as soon as I have new information from them.
a1B
Thank you! The situation is urgent, as I said before. So please, hand it to them. My client is angry and He wants it to get better as soon as possible.
a1B
We need to get feedback by tuesday what is going on.
Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
Hello,
The compatibility team was not able yet to run tests, as the provided sandbox does not include the latest version of Woodmart to 7.4.3.
Could you please install the latest version of the theme, and then try to recreate the issue here:
hidden link
We will be awaiting your feedback.
Best regards
Andreas
a1B
Okay, I am ready. You can continue.
Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
The installed Woodmart Version on our test site is still 7.2.2. (See screenshot)
Please install the latest version of the theme, which is Woodmart 7.4.3, and leave me a message on this ticket once you are done with this task.
One-Click-Login:
hidden link
a1B
Hello,
is there any progress with fixing the problem?
Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
My apologies for the delay in answering, as I do not work on Sundays and Mondays:
https://wpml.org/forums/users/andreas-w/
I can not confirm an issue with deleting products from the Compare page on our test site.
Could you please test for yourself, if you can recreate the issue here?
hidden link
If you can confirm that the issue does not occur on this test site, I would need access to a staging site or take a copy of your site for testing.
a1B
I have already test, i can remove products.