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[Resolved] Wordpress 6.7.1 and the theme Woodmart 8.0.6 not working correctly with WPML plugins

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using WordPress 6.7.1 with the Woodmart 8.0.6 theme and WPML plugins, and you are facing an issue where the store URL is not displaying correctly in the translated version of your website. It appears as /en/prodavnica/ instead of /en/shop/.
Solution:
We found that the 'Slug translations' option in WPML-> Settings was disabled. We recommend you enable this option to allow for the correct translation of slugs. After enabling it, the shop slug should translate correctly. If you're experiencing this issue, please check by navigating to the corrected URL.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 0 voices.

Last updated by Osama Mersal 2 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
April 14, 2025 at 7:59 pm #16927253

danielT-88

Background of the issue:
I am using WordPress 6.7.1 with the Woodmart 8.0.6 theme and WPML plugins. I am trying to ensure that the store URL displays correctly on the translated website.

Symptoms:
The store URL is not showing as expected in the translated website. It is shown as /en/prodavnica/ instead of /en/shop/.

Questions:
How can I fix the store URL to display correctly in the translated version of my website?
April 16, 2025 at 12:02 pm #16938562

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

Please check the following steps:

1- Go to Pages-> All Pages
2- Switch the language to English
3- Edit the shop page using the WordPress editor
4- Check the page's slug

If it's not correct, please add the correct slug and update the page.

Best regards,
Osama
April 16, 2025 at 12:32 pm #16938746

danielT-88

Hi Osama and thank for your response!

I have done as suggested but on the shop page, in the slug files is already written "Shop".
The problem appears on the product pages, at example:
hidden link

When I try to edit slug for product page, I get a message:
"Quick edit is disabled for product translations. Manage product translations from the Translation Dashboard."

Please, help!
Daniel
April 16, 2025 at 12:46 pm #16938900

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Daniel,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
April 16, 2025 at 2:32 pm #16939578

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I checked the issue and found the "Slug translations" option in WPML-> Settings was disabled.

After enabling it, the shop slug was translated correctly. Kindly check this product. (hidden link)

Best regards,
Osama