WordPress/SSO: slow response question

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This topic contains 3 replies, has 2 voices.

Last updated by Bruno Kos 9 months, 2 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
September 26, 2024 at 7:18 pm #16227256
valerieB-11	Background of the issue: Hello, We have a WordPress site hosted on Pantheon with the WPML plugin enabled. Today we had an issue where our site was having trouble resolving so we contacted Pantheon who evaluated our site performance. They were able to temporarily resolve the issue by refreshing our container but pointed to two plugins on our website that caused the issue with slow responsiveness. One was WPML and I have attached the log they sent me. Thanks! Symptoms: Our website was not resolving. Pantheon evaluated the site performance and found that the WPML plug-in was causing the issue with slow responsiveness. See the attached screenshot of the log that Pantheon sent us. Questions: Can we correct this issue to prevent any future trouble?
September 30, 2024 at 5:27 am #16234259
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Thank you for contacting WPML support! Can you tell me what is the performance if you disable BigCommerce temporarily? The log shows WPML-related calls such as register_single_file, translate, and translate_by_mofile being executed. The log also shows BigCommerce-related calls involving API interactions like curl_exec, getCollection, and get_zones, indicating that it’s making external API calls However, from the logs provided, there is no direct indication that WPML is explicitly interacting with or causing issues for the BigCommerce plugin, but I'd still like to know if there is some issue in between these 2 plugins. Regards, Bruno Kos
October 3, 2024 at 9:25 pm #16252057
valerieB-11	Hello - Thanks for the response. I checked with our IT team and they said that Pantheon support indicated that both these plugins had slow responsiveness independent of each other – they did not say that the plugins were interfering with each other. As such, we would like your help to troubleshoot the response time we are seeing with WPML and ways to improve it. If you need more information to begin an investigation, please let me know what you require and we can request that from Pantheon. Thanks! Valerie
October 4, 2024 at 9:44 am #16253242
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I see, so WPML causes slower page load times, both in the backend and frontend? If so, can you send us some benchmarks (e.g. New Relic) or even results using tools such as hidden link?, in the scenarios where WPML is active and not active (so comparison between both).

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