WP editor opening instead of ATE when editing post translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where clicking on the translations of a post named 'Campings bij een Pretpark' redirected to the post editor instead of opening the translations.

Solution:
We recommended the following steps:
1. Navigate to WPML -> Support -> Troubleshooting.
2. Click the buttons in the Clean Up section one by one (as shown here: https://prnt.sc/ztFTG93JovgG).
3. Edit the post in the default language and make a minor edit, such as adding a '+' sign to the title, then update it.
4. Try editing the translation again.

As there was a notification of Automatic Translation on-going showing on wp-admin top bar, we suggested:
1. Go to WPML -> Support -> Troubleshooting.
2. Scroll down and click on 'Cancel in-progress Automatic translation job'.
3. Proceed to WPML -> Translation Management -> Jobs.
4. Delete any Jobs marked with an 'in progress' status.
5. Clear both the site and browser caches.

Additionally, we advised:
1. Edit the post in the default language.
2. In the 'Language' section of the right panel, set the WPML Editor (it was set to WordPress editor).
3. Update the post and then try editing one of the translations.

Switching to the WPML Editor on the post resolved the issue.

If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.

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Tagged: Exception

This topic contains 10 replies, has 2 voices.

Last updated by Marsel Nikolli 1 year, 1 month ago.

Assisted by: Marsel Nikolli.

Author	Posts
March 27, 2024 at 9:41 am
patrickJ-24	If on this page at the post named 'Campings bij een Pretpark', when I click on the translations it moves to the editor, instead of opening the translations
March 27, 2024 at 10:46 am
March 27, 2024 at 1:05 pm #15455718
Marsel Nikolli	Hi, I was able to check further and, could you please try the following steps? - Go to WPML -> Support-> Troubleshooting - Run the functions one by one (Kindly check this hidden link) - Edit the page in the default language - Make a minor edit (ex: add a "+" sign to the title) and update it - try editing the translation * Note: Please make sure you have a full backup of your website before making any updates/changes to your website. Check if the issue persists and let me know, Marsel
March 27, 2024 at 1:44 pm #15455903
patrickJ-24	Hi Marsel, I followed your steps, however the issue remains.
March 27, 2024 at 1:46 pm #15455909
patrickJ-24	Could it be something related to the wheel that keeps spinning in top menu? It looks there's still one translation pending. (see attached image)
March 27, 2024 at 2:58 pm #15456546
Marsel Nikolli	Hi, It seems that the translation job that is pending (the image you shared) was created while you had activated "Translate Everything Automatically" on WPML -> Settings. I checked and as for now, you have selected "Translate What You Choose" on WPML -> Settings. Can you please activate "Translate Everything Automatically", wait for the job to be completed, and check if the issue persists?
March 27, 2024 at 3:23 pm #15456818
patrickJ-24	I have not used "Translate Everything Automatically" and I don't want to activate this options since I don't need to have all my content translated (and get billed for it) (Are you able to remove my printscreen? Or change this to a private ticket?)
March 27, 2024 at 3:56 pm #15457047
Marsel Nikolli	Hi, * I've removed the screenshot you shared before. If I understood correctly, you never used "Translate Everything Automatically"? --- Can you please follow these steps: 1. go to WPML -> Support -> Troubleshooting 2. Scroll down to find the option and click on the button labeled "Cancel in-progress Automatic translation job." 3. After completing this step, proceed to WPML -> Translation Management -> Jobs 4. In this section, locate and delete any Jobs marked with an "in progress" status. After completing these steps, please clear both the site and browser caches. Looking forward to your reply, Marsel
March 27, 2024 at 4:07 pm #15457099
patrickJ-24	Hi Marsel, thanks again. > If I understood correctly, you never used "Translate Everything Automatically"? Correct I have followed all steps, including the 3 removal of 3 jobs that were 'in progress'. The posts with the issue was not one of them. The issue on that specific post remains.
March 27, 2024 at 4:18 pm #15457171
Marsel Nikolli	Thanks for the update, can you please try: - edit the post in the default language - on the right panel, in the "Language" section set the WPML Editor (it is set to WordPress editor). Check the attached image. - update the post and after try editing one of the translations Let me know if the issue persists.
March 27, 2024 at 4:34 pm #15457307
patrickJ-24	Thank you, this solved the issue! Do you know how this could have happened? We didn't change any of these settings.
March 27, 2024 at 4:48 pm #15457334
Marsel Nikolli	Happy to see that the issue is resolved. It might have been changed by accident or if on WPML -> Settings -> Translation Editor section, someone had set "Classic Translation Editor". Normally there is no way that happens from a configuration or automatically from WPML. Let me know if you have any other questions or need further assistance. Kind regards, Marsel
March 27, 2024 at 4:54 pm #15457430
patrickJ-24	Ok, thanks for the details and your support today to fix this issue! Have a great day!