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Last updated by pedroF-15 2 weeks, 1 day ago.

Assisted by: Bruno Kos.

Author	Posts
December 11, 2024 at 1:45 pm #16503889
pedroF-15	Hi Bruno, we cant go for Cloudways implementation at your end. can we get on a call and we have to Launch the site on Monday. with this issue of WPML we cant proceed and how we have to approach the solution. Please make an option to connect over the call, so all our team will be present to discuss the same. thank you
December 11, 2024 at 2:07 pm #16503957
pedroF-15	If we have to do that at your end then I have sit Live with you, once you fix the bug then the same data has to be deleted at your end in Live call itself. Dont know for WPML its difficult to solve the issues.
December 11, 2024 at 2:40 pm #16504076
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	We do not provide debugging support over the phone and do not offer such services. Instead, all debugging is handled through support tickets. When an issue requires debugging, we request a Duplicator package from the client. This allows us to use our dedicated debugging tools effectively. Unfortunately, debugging cannot be conducted in any other way. This has been our standard practice with clients for years. Please provide us with a copy of your site using the instructions here: https://wpml.org/faq/provide-supporters-copy-site/, ensuring the menu issue is visible. I will then forward it to our 2nd-tier support team for further debugging. Please exclude all the media files, etc, to keep the package minimal.
December 13, 2024 at 4:54 am #16509883
pedroF-15	I am able to find the solution myself. thank you