WPML AI Translation Engine Stuck In Progress

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate content using WPML AI, but the process gets stuck as 'In Progress' indefinitely. Switching to another engine like DeepL works immediately.
Solution:
The issue arises because Swedish is not included in the supported language pairs for WPML AI. You can view the full list of supported languages here. We recommend using another translation engine for languages not supported by WPML AI.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket here.

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Tagged: ATE

This topic contains 3 replies, has 1 voice.

Last updated by Paola Mendiburu 1 month ago.

Assisted by: Paola Mendiburu.

Author	Posts
April 16, 2025 at 2:34 pm #16939609
oliverL-35	Background of the issue: I am trying to translate content on my site hidden link using WPML AI. All PHP & WordPress info like memory limit, execution time, etc., are all green in the Support tab. Symptoms: Every time I try to translate content using WPML AI, it gets stuck as 'In Progress' for an indefinite period. Switching to another engine like DeepL works immediately. Questions:
April 18, 2025 at 7:03 pm #16948056
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Please go to WPML-> Support -> ATE error logs and share with us the top 5 errors in that page. This will help us identify what might be preventing the Ai machine from working.
April 20, 2025 at 5:20 pm #16950139
oliverL-35	Sure here's an image showing the top 5 errors in the log
April 21, 2025 at 2:29 pm #16952008
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! I’m Paola, and I’ll be handling this ticket. Currently Swedish is not included in the supported language pairs for WPML AI. You can see the full list here: https://wpml.org/announcements/2024/12/wpml-ai-new-language-pairs-and-improvements/ That is the reason why is not working. You will need to use another translation engine. Please let me know if you have any problem or question.