Home›Support›English Support›[Resolved] WPML AI / translation gets stuck in progress in the Translation Job
[Resolved] WPML AI / translation gets stuck in progress in the Translation Job
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to translate a published page using the + icons in the post edit UI. When you click on the +, it launches the Advanced Translation Editor (ATE) with all translations prefilled. After accepting and completing the translation, the ATE closes, and the + icon changes to a refresh icon, then a cog icon. However, the translated page is not accessible via the icon or the language dropdown, and there is a translation job marked as 'in progress' in the Translation Management > Translation jobs table that never completes. Solution: The issue occurs because the page contains an HTML block with a large JavaScript script, which breaks when ATE tries to translate it, resulting in an invalid XLIFF file. WPML then rejects this file. We recommend two possible workarounds: 1. Temporarily delete the problematic section and add it back after the translations are complete. 2. Avoid using ATE for this page. Instead, use the Classic Translation Editor (CTE) or the WordPress editor to manually edit the translations with Elementor. This method is more time-consuming but allows you to use the automatically translated texts from the translation memory. We have escalated this issue to our developers for a permanent fix.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
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Hello Paola,
Nice to e-meet you. I've just added the requested plugin. I believe you still have the Administrator account I created for wpml ?
I would be very interested myself to know the DB queries you guys will do to fix the error so that I can fix the issue myself next time. Can you share that with me ?
I was able to delete the jobs using the mentioned interface. I then modified slightly the original page, saved it then re created the translation job. Unfortunately, these are also stuck in progress.
not sure if it helps but i cloned the website locally to have an easier access to the php-fpm logs and it shows these warnings. We do not use nor need xliff, is there a way to disable this ?
[17-Apr-2025 13:45:17 UTC] PHP Warning: mb_ereg_replace_callback(): mbregex search failure in php_mbereg_replace_exec(): retry-limit-in-match over in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-validate-html.php on line 363
[17-Apr-2025 13:45:17 UTC] PHP Warning: mb_ereg_replace_callback(): mbregex search failure in php_mbereg_replace_exec(): retry-limit-in-match over in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-validate-html.php on line 363
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): Entity: line 426: parser error : Opening and ending tag mismatch: source line 65 and script in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): /script>]]></script>]]></source> in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): ^ in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): Entity: line 426: parser error : Sequence ']]>' not allowed in content in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): /script>]]></script>]]></source> in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): ^ in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): Entity: line 426: parser error : Opening and ending tag mismatch: trans-unit line 64 and source in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): /script>]]></script>]]></source> in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): ^ in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): Entity: line 789: parser error : Opening and ending tag mismatch: body line 17 and trans-unit in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): </trans-unit> in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): ^ in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): Entity: line 978: parser error : Opening and ending tag mismatch: file line 3 and body in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): </body> in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): ^ in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): Entity: line 979: parser error : Opening and ending tag mismatch: xliff line 2 and file in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): </file> in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
[17-Apr-2025 13:45:45 UTC] PHP Warning: simplexml_load_string(): ^ in /var/www/html/web/app/plugins/sitepress-multilingual-cms/classes/xliff/class-wpml-tm-xliff-reader.php on line 21
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Hi there,
I’m really sorry for the ongoing delay. Our team is actively investigating the problem—so far we’ve tested several potential fixes, but none have fully resolved the issue. Rest assured we’re treating this with priority, and I’ll update you the moment we have concrete news or a permanent solution in place.
Thanks Paola. It's a really weird issue. I just tried again deleting and entirely recreating the page manually, then translate it, just for one language at a time, to no avail. The translation job get stuck as "in progress".
The only error I see is the xliff one I mentioned earlier: "The xliff file could not be read."
