This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues where translations are not rendering on the page despite following the guidelines, it might be due to the incorrect settings in WPML for the field groups post type. Solution: We recommend checking the settings in WPML-> Settings-> Post Type Translation and ensuring that the field groups post type is set to "Not Translatable". If it is set to "Translatable", you should change it to "Not Translatable" and delete any translated field groups. This adjustment should help the data to appear correctly on the translated pages.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I was trying to add translation for multiple languages. We have a paid version of WPML and a paid version of ACF PRO. I followed your guidelines.
Symptoms:
We cannot make it render on the page.
Questions:
Why is the translation not rendering on the page despite following the guidelines?
Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I checked the issue and found that the field groups post type is set to "Translatable", while it shouldn't be translated.
So, I deleted the translated field groups and set the field group post type in WPML-> Settings-> Post Type Translation to "Not Translatable".
After that, the data appeared correctly on the translated hidden link">home page.
We try to keep one issue per ticket in our forum. Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
Therefore, I've split the other issue and created a new ticket with this issue.
Best regards,
Osama
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