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[Closed] wpml and woocommerce multilingual and multicurrency - products variations

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This topic contains 1 reply, has 2 voices.

Last updated by Andreas W. 1 year, 1 month ago.

Assisted by: Andreas W..

Author Posts
June 14, 2024 at 3:26 pm #15740706

klemensA

Background of the issue:
I am trying to change or add variations in our WooCommerce products on my site hidden link. However, as soon as I change something, the product disappears from the shop, and in the admin dashboard section, it shows that it is out of stock (even if it is not out of stock). It is possible to make changes when we deactivate 'WooCommerce Multilingual & Multicurrency,' but even then, adding variations does not show as it should.

Symptoms:
Product disappears from the shop and shows as out of stock in the admin dashboard after changing or adding variations. This is a NEW problem. Was not like that before

Questions:
How can I change or add variations in WooCommerce products without them disappearing or showing as out of stock?
Why does deactivating 'WooCommerce Multilingual & Multicurrency' allow changes but adding the variations is different than usually?
June 14, 2024 at 7:50 pm #15741199

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Hello,

Could you please create a copy/staging of the site and try running the site with minimal setup to see if the problem persists?

1) Disable any additional plugins unrelated to WooCommerce, WPML and our add-ons. Now test again.

2) If this didn't resolve the issue, please switch to a default theme like Twenty Twenty-One to see if the issue might be related to the theme.

3) If this still does not clarify what is causing the issue, start reactivating the plugins one by one or activate them in small groups. Do this to check where the problem is reoccurring to see which plugin is causing the problem.

Once we have been able to identify the cause, we can then attempt to replicate the problem and then escalate it internally. In this case, I provide a test site with WPML.

In case the issue persists while testing with a default theme and only WPML plugins, then I need access to your site for further investigation.

If you are having issues with running those tests, then please let me know and I will offer you my assistance.

Best regards
Andreas

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