WPML is not working properly. Pages are barely translated, layout is completely off.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with the WPML plugin on their website. The pages were barely translated, and the layout was disrupted. Additionally, there was a database error indicating a missing table: 'cuorehub_WPQ6E.staging_yBB_icl_strings'.
Solution:
We resolved the issue by making adjustments in the WPML settings and editing the pages:
1. Navigate to WPML-> Settings-> Custom Fields Translation section.
2. Set the "mfn-page-items" field to "Translate".
3. Save the changes.
4. Edit the page in the default language.
5. Add 'V2' to the title and update the page.
6. Remove the 'V2' and update the page again.
7. Update the translation.
We advised the client to apply steps 4 to 7 for each page to ensure proper translation.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.

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Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 10 months ago.

Assisted by: Osama Mersal.

Author	Posts
June 12, 2024 at 12:55 pm #15731536
diegoC-55	Background of the issue: I am trying to translate my website to PT-BR. I followed all steps to install the WPML plugin and it is not working properly. Link to a page where the issue can be seen: hidden link Symptoms: Pages are barely translated, layout is completely off. I also got this error message: We have detected a problem with some tables in the database. Please contact WPML support to get this fixed. Table 'cuorehub_WPQ6E.staging_yBB_icl_strings' doesn't exist. Content still in en-us (default language), layout broken (header, menu, footer...). Questions: Why are the pages barely translated? Why is the layout completely off? How can I fix the database table issue: 'cuorehub_WPQ6E.staging_yBB_icl_strings' doesn't exist?
June 12, 2024 at 1:16 pm #15731861
Osama Mersal	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. 1) Please let me know how your pages are built. If you use templates, please make sure that these templates are translated. 2) For the message, please click on the "X" icon to close it and refresh the dashboard to check if it will appear again. Best regards, Osama
June 14, 2024 at 5:17 pm #15740985
diegoC-55	Hi, I am using wordpress hosted at bluehost. For the template, I am using a betheme template. I downloaded and installed WPML plugin to translate it from the original US-EN language.
June 15, 2024 at 11:15 am #15741666
Osama Mersal	Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
June 20, 2024 at 11:51 am #15763435
Osama Mersal	Hi, I can't access the dashboard using the shared access details. Please test them on your side and let me know if they work correctly. Also, please make sure that the shared account is an admin account. Best regards, Osama
June 21, 2024 at 7:40 pm #15778405
diegoC-55	Done. Please try again. Best Regards, Diego
June 22, 2024 at 11:33 am #15784794
Osama Mersal	Hi Diego, Thanks for the access details. I was able to fix the issue by the following steps: 1- Go to WPML-> Settings-> Custom Fields Translation section 2- Set the "mfn-page-items" field to "Translate" 3- Save 4- Edit the page in the default language 5- Add V2 to the title and update the page 6- Delete the V2 and update the page 7- Update the translation Kindly check if the home page is translated correctly. (hidden link) In order to translate the other pages, please apply the steps from 4 to 7 on each page to get the page translated. Best regards, Osama