wpml-media-translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are encountering a message on your dashboard indicating that the WPML Update is Incomplete, stating that the wpml-media-translation component is not updated to the required version 2.7.0, even though the installed version is 2.7.5. Additionally, you are unable to activate the OTGS Installer plugin.
Solution:
If you're experiencing this issue, we recommend the following steps:
1. Deactivate the outdated WPML Media plugin.
2. To completely disable the outdated WPML Multilingual CMS plugin, rename the

sitepress.php

file to

sitepress.php-OFF

in the older sitepress-multilingual-cms-3.6.2 directory using the File Manager plugin.
After these steps, the notification should disappear. We also suggest deleting both outdated plugin versions after taking a backup.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

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Last updated by pierreF-26 3 months, 1 week ago.

Assisted by: Noman.

Author	Posts
January 16, 2025 at 11:15 am #16601596
pierreF-26	Background of the issue: I am trying to resolve a message in the dashboard that says WPML Update is Incomplete. It indicates that the wpml-media-translation component is not updated to the required version 2.7.0, even though the installed version is 2.7.5. I also attempted to install the OTGS Installer, but activating the plugin does not work. Symptoms: The dashboard shows a message stating 'WPML Update is Incomplete' for wpml-media-translation, and the OTGS Installer plugin fails to activate. Questions: Why does the dashboard indicate that wpml-media-translation is not updated despite having version 2.7.5 installed? Why does the OTGS Installer plugin fail to activate?
January 16, 2025 at 11:23 am #16601633
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
January 16, 2025 at 4:14 pm #16602967
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for sharing the login details. I noticed that older versions of WPML plugins were installed, which caused the issue. Here's what I did: 1. Deactivated the outdated WPML Media plugin. 2. To completely disable the outdated WPML Multilingual CMS plugin, renamed the sitepress.php file to sitepress.php-OFF in the older sitepress-multilingual-cms-3.6.2 directory using the File Manager plugin. Now the notification is gone. Could you please check and confirm? I recommend deleting both outdated plugin versions after taking a backup. Thank you
January 16, 2025 at 8:12 pm #16603844
pierreF-26	I checked and i confirm, thank you.