WPML Multilingual CMS Plugin causing login issues on original english language site

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 3 replies, has 0 voices.

Last updated by Shekhar Bhandari 6 months, 2 weeks ago.

Assisted by: Shekhar Bhandari.

Author	Posts
December 11, 2024 at 9:09 pm #16505580
travisL	Background of the issue: I am trying to allow customers to log in to the English site without issues. The login works fine in other languages, and refreshing the page after logging in seems to resolve the issue temporarily. Deactivating the WPML Multilingual CMS plugin resolves the issue, indicating a compatibility problem with the new WordPress update. Symptoms: Customers cannot log in to the English site without refreshing the page. The issue does not occur in other languages. Deactivating the WPML plugin resolves the issue. Questions: Could you assist in fixing this bug?
December 12, 2024 at 4:42 am #16505978
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. Have you tried disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue still persists or not? Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice. Look forward to your reply. Thanks
December 19, 2024 at 10:41 am #16529433
travisL	Hi Shekhar, I disabled all other plugins and was able to pin it down to a compatibilty issue between the WPML plugin and the YITH Login popup plugin. I have reached out to YITH as well to assist and they are looking into it but unfortunately the issue has not been resolved yet. Thanks
December 19, 2024 at 12:00 pm #16529947
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Glad to know that they are looking, lets wait for there feedback. Thanks

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