WPML - Not able to select language

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 0 reply, has 0 voices.

Last updated by Kor 6 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
November 14, 2024 at 9:21 am #16401370
Albert	Background of the issue: I want to add a Site Language to my website velomobileworld.convident.dev using WPML. I aim to add English (default), German, French, Dutch, and Romanian as languages and set the flag format to SVG. Symptoms: When I click on the 'Add / Remove Languages' button, no languages appear in the list; instead, I only see a large white area. Also, when I change the default flag format from PNG to SVG and click Save, the change is not saved. An error message appears: 'Failed to save the new format.' Questions: Why are no languages appearing in the list when I try to add or remove languages? Why does the error message 'Failed to save the new format' appear when I try to change the flag format to SVG? Can you help me fixing this issues?
November 14, 2024 at 3:12 pm #16403573
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
November 15, 2024 at 10:34 am #16407213
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please grant me full administrative access to your Website? I cannot check the plugin dashboard using this login. I need to be able to deactivate plugins as mentioned earlier.
November 15, 2024 at 10:51 am #16407403
Albert	Hi Kor, I'm sorry, You've now full administrative access.
November 15, 2024 at 11:02 am #16407633
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked, and all your WPML database tables are missing. What did you do earlier?
November 15, 2024 at 12:05 pm #16408189
Albert	Hi Kor, We did nothing special. Developed a website using our own custom theme. And after that instaling the plugins. Nothing special.
November 15, 2024 at 1:11 pm #16408519
Albert	Hi Kor, Is it possible to restore those tables? Would that resolve the issue?
November 15, 2024 at 2:44 pm #16408992
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. You'll need to reset the WPML plugin to recreate the tables. Have you translated anything earlier? In order to reset WPML, please go to WPML-> Support-> Troubleshooting-> Reset section. Please backup before you proceed.
November 15, 2024 at 3:26 pm #16409194
Albert	Hi Kor, Thanks for your response. I have restored a backup to early this morning, before I shared the data with you. We will restore the tables after the weekend, hoping that the problem will be solved then. Thanks for your help!
November 15, 2024 at 4:33 pm #16409386
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please make sure these tables are there in the database https://wpml.org/documentation/support/wpml-tables/ . If not, WPML will not work.

The topic ‘[Closed] WPML – Not able to select language’ is closed to new replies.